Best Western Marco Polo Mackay

46 Nebo Road, West Mackay, QLD 4740 AU
View map Reservations: +61 3 9007 2407
4.0 Star property In Mackay (West Mackay)
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 357 guest reviews

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  • Swimming pool
  • Free WiFi
  • Number of outdoor pools - 1
  • Breakfast available (surcharge)
  • Smoke-free property
  • Free self parking
  • Pool sun loungers
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08/19/2022 - 08/20/2022
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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
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Summary of verified reviews

85
Very Good

Summary of 523 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 85/100 based on reviews from all travelers.

Very good budget hotel. Close to the city center with easily acessible parking. Great room.

Service

92/100
111 reviews

Great reception and management with friendly service. Room service is average.

Location

89/100
58 reviews

Great location near lots of shopping. Excellent parking and car access.

Cleanliness

83/100
94 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

Room

80/100
190 reviews

Great beds in big clean rooms, with decent furnishing. Small but relatively clean bathrooms. Old, poorly-maintained rooms with poor minibars and kitchenettes. Shower was ok.

Comfort

79/100
132 reviews

Small bathrooms, but big comfortable rooms with excellent beds.

WiFi

63/100
5 reviews

Regular internet service.

Breakfast

55/100
7 reviews

Breakfast is average.

Wellness Area

10/100
8 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from couples.

Nice building. Good management.

Service

91/100
30 reviews

Great reception and management with friendly service.

Location

90/100
11 reviews

Great location.

Cleanliness

82/100
32 reviews

Clean rooms.

Room

80/100
57 reviews

Tidy rooms with nice beds, and acceptable bathrooms. Shower was ok.

Comfort

76/100
35 reviews

Wonderful beds and comfort with acceptable noise level.

Rated 82/100 based on reviews from families.

Good management. Friendly service.

Service

94/100
21 reviews

Friendly service and great reception.

Location

89/100
9 reviews

Great location.

Comfort

79/100
26 reviews

Great sized rooms, very comfortable with wonderful beds.

Cleanliness

79/100
20 reviews

Clean rooms.

Room

77/100
37 reviews

Clean, large rooms with awesome beds and acceptable bathrooms.

Rated 83/100 based on reviews from solo travelers.

Nice building. Very comfortable.

Service

92/100
17 reviews

Friendly service.

Location

90/100
6 reviews

Great location.

Cleanliness

85/100
11 reviews

Clean rooms.

Comfort

77/100
17 reviews

Comfortable rooms and beds.

Room

75/100
25 reviews

Excellent beds in clean rooms but bathrooms are not so good. Shower was ok.

Vibe

55/100
8 reviews

Decent vibe.

Rated 66/100 based on reviews from business travelers.

Great reception. Great location.

Service

91/100
8 reviews

Friendly service.

Cleanliness

83/100
6 reviews

Clean.

Comfort

78/100
11 reviews

Comfortable rooms and beds.

Room

72/100
14 reviews

Excellent rooms with wonderful beds.

Rated 80/100 based on reviews from all travelers.

Very good budget hotel. Close to the city center with easily acessible parking. Great room.

Service

92/100
111 reviews

Great reception and management with friendly service. Room service is average.

Location

92/100
57 reviews

Great location near lots of shopping. Excellent parking and car access.

Cleanliness

83/100
93 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

Room

81/100
188 reviews

Great beds in big clean rooms, with decent furnishing. Small but relatively clean bathrooms. Old, poorly-maintained rooms with poor minibars and kitchenettes. Shower was ok.

Comfort

79/100
131 reviews

Small bathrooms, but big comfortable rooms with excellent beds.

WiFi

63/100
5 reviews

Regular internet service.

Breakfast

55/100
7 reviews

Breakfast is average.

Wellness Area

10/100
8 reviews

Wellness & sports facilities could be improved.

Rated 75/100 based on reviews from couples.

Nice building. Good management.

Service

91/100
30 reviews

Great reception and management with friendly service.

Location

90/100
11 reviews

Great location.

Cleanliness

82/100
32 reviews

Clean rooms.

Room

80/100
57 reviews

Tidy rooms with nice beds, and acceptable bathrooms. Shower was ok.

Comfort

76/100
35 reviews

Wonderful beds and comfort with acceptable noise level.

Rated 79/100 based on reviews from families.

Good management. Great location.

Service

94/100
21 reviews

Friendly service and great reception.

Location

89/100
9 reviews

Great location.

Comfort

80/100
25 reviews

Great sized rooms, very comfortable with wonderful beds.

Cleanliness

79/100
20 reviews

Clean rooms.

Room

78/100
36 reviews

Clean, large rooms with awesome beds and acceptable bathrooms.

Rated 82/100 based on reviews from solo travelers.

Nice building.

Service

92/100
17 reviews

Friendly service.

Location

90/100
6 reviews

Great location.

Cleanliness

85/100
11 reviews

Clean rooms.

Comfort

77/100
17 reviews

Comfortable rooms and beds.

Room

75/100
25 reviews

Excellent beds in clean rooms but bathrooms are not so good. Shower was ok.

Vibe

55/100
8 reviews

Decent vibe.

Rated 73/100 based on reviews from business travelers.

Great reception. Comfortable beds.

Service

91/100
8 reviews

Friendly service.

Cleanliness

82/100
5 reviews

Clean.

Comfort

78/100
11 reviews

Comfortable rooms and beds.

Room

74/100
13 reviews

Excellent rooms with wonderful beds.

Review Semantics by TrustYou

Property description

Located in Mackay (West Mackay), Best Western Marco Polo Mackay is within a 5-minute drive of Jubilee Park and Mackay Enertainment and Convention Centre. This 4-star hotel is 1.2 mi (1.9 km) from Caneland Central and 1.2 mi (2 km) from Bluewater Lagoon.

Enjoy regional cuisine at Rialto, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekends from 7:00 AM to 9:00 AM for a fee.

Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Jubilee Park - 1.7 km / 1.1 mi
Mackay Enertainment and Convention Centre - 1.7 km / 1.1 mi
Caneland Central - 1.9 km / 1.2 mi
Bluewater Lagoon - 2 km / 1.2 mi
Artspace Mackay - 2 km / 1.3 mi
Mackay Base Hospital - 2 km / 1.3 mi
Pioneer Valley - 2.1 km / 1.3 mi
Mackay Regional Botanic Gardens - 2.2 km / 1.4 mi
Harrup Park - 2.5 km / 1.5 mi
Queens Park Orchid House - 3.2 km / 2 mi
Mackay Leisure Centre - 3.9 km / 2.4 mi
Town Beach - 4 km / 2.5 mi
Far Beach - 4.2 km / 2.6 mi
Illawong Beach - 4.7 km / 2.9 mi
Mount Pleasant Shopping Centre - 4.8 km / 3 mi

The preferred airport for Best Western Marco Polo Mackay is Mackay, QLD (MKY) - 5.2 km / 3.2 mi

Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Covered parking
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Meeting rooms
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Number of spa tubs - 1
  • Number of outdoor pools - 1
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Garden
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Accessible bathroom
  • Total number of rooms - 38
  • Number of floors - 2
  • No rollaway/extra beds available
  • No elevators
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Express check-out
  • Multilingual staff
  • Business center
  • Handrails in stairways
  • Front desk (limited hours)
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Sauna
  • Steam room
  • Free self parking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Concierge services

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 8:00 AM to 9:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Cashless payment methods are available for all transactions.
  • Enhanced food service safety measures are in place.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Cleaning policies

Property is cleaned with disinfectant

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Cashless transactions are available

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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