Heron Island Resort

Via Gladstone, Heron Island, QLD 4000 AU
View map Reservations: +61 3 9007 2407
3.5 Star property Near Heron Island Beach
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12/01/2022 - 12/02/2022
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Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
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Summary of verified reviews

76
Good

Summary of 653 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 76/100 based on reviews from all travelers.

Fair Hotel. Located near shopping areas and the beach. Beautiful beach.

Beach

92/100
135 reviews

Awesome beach and beach sports.

Location

87/100
155 reviews

Great location. Shopping isn't great, but beach is nearby.

Breakfast

65/100
74 reviews

Affordable, fairly tasty breakfasts.

Service

61/100
249 reviews

Problems with management professionalism. Tour guide was fantastic and service is welcoming. Recreation staff is ok. Bad service from reception and mediocre waitstaff.

Room

45/100
200 reviews

Old, poorly maintained rooms with inadequate A/C and kitchenettes. Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Shower can be a problem. Spacious rooms.

Comfort

43/100
39 reviews

Some problems with A/C and room comfort. Spacious rooms.

WiFi

36/100
24 reviews

Wifi quality could be improved. Relatively high internet cost.

Bar

35/100
39 reviews

Bar could improve. Good alcoholic drinks.

Food

35/100
230 reviews

Dining disappointed some guests in quality and price. Guests unimpressed by menu and desserts. Low rated side dishes and snacks. Delicious fish & seafood. Bad Vegan Food.

Cleanliness

31/100
56 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Value

30/100
113 reviews

Value for money could be better. Food is a bit overpriced. Fair breakfast prices. Relatively high internet cost.

Pool

18/100
23 reviews

Pool should be renewed.

Rated 68/100 based on reviews from couples.

Fair breakfast prices.

Beach

91/100
43 reviews

Awesome beach and beach sports.

Location

87/100
53 reviews

Great location. Not many options for shopping.

Breakfast

67/100
28 reviews

Affordable, fairly tasty breakfasts.

Amenities

63/100
51 reviews

Hotel buildings are substandard but amenities are OK.

Service

61/100
82 reviews

Unprofessional, low rated restaurant service. Service is welcoming but the reception is subpar. Recreation staff could be nicer.

Comfort

45/100
11 reviews

More comfort would be nice.

Room

43/100
60 reviews

Older, poorly cleaned and maintained rooms and bathrooms. Shower can be a problem.

Bar

34/100
12 reviews

Bar could improve.

Food

32/100
79 reviews

Guests complain about the dining, with a poor menu and high prices.

Value

31/100
39 reviews

Value for money could be better. Food is a bit overpriced. Fair breakfast prices.

Cleanliness

30/100
25 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

WiFi

30/100
8 reviews

Wifi quality could be improved.

Pool

22/100
5 reviews

Pool should be renewed.

Rated 78/100 based on reviews from families.

Delicious fish & seafood.

Beach

93/100
28 reviews

Awesome beach and beach sports.

Location

90/100
31 reviews

Great location.

Breakfast

67/100
12 reviews

Breakfast is average.

Service

61/100
44 reviews

Friendly, acceptably professional service. Recreation staff is ok.

Room

46/100
34 reviews

Poorly maintained and cleaned rooms. Great view.

Comfort

43/100
6 reviews

More comfort would be nice.

Bar

35/100
9 reviews

Bar could improve.

Cleanliness

29/100
5 reviews

Rooms could be cleaner.

Value

29/100
18 reviews

Value for money could be better. Food is a bit overpriced.

Food

29/100
43 reviews

Food and menu are not highly reviewed. Food is a bit overpriced. Delicious fish & seafood.

Pool

18/100
5 reviews

Pool should be renewed.

Rated 66/100 based on reviews from solo travelers.

Location is great.

Location

83/100
5 reviews

Great location.

Service

59/100
7 reviews

Service is adequate.

Room

43/100
6 reviews

Room needs to be improved.

Food

36/100
10 reviews

Food could be better.

Rated 69/100 based on reviews from all travelers.

Fair Hotel. Located near shopping areas and the beach. Beautiful beach.

Beach

93/100
131 reviews

Awesome beach and beach sports.

Location

87/100
148 reviews

Great location. Shopping isn't great, but beach is nearby.

Breakfast

71/100
71 reviews

Great and affordable breakfast.

Service

63/100
238 reviews

Problems with management professionalism. Tour guide was fantastic and service is welcoming. Recreation staff is ok. Bad service from reception and mediocre waitstaff. Average bar service and housekeeping.

Room

45/100
191 reviews

Old, poorly maintained rooms with inadequate A/C and kitchenettes. Poorly cleaned rooms and bathrooms with substandard TV's and furniture. Shower can be a problem. Spacious rooms.

Comfort

43/100
37 reviews

Some problems with A/C and room comfort. Spacious rooms.

WiFi

37/100
23 reviews

Wifi quality could be improved. Relatively high internet cost.

Bar

35/100
39 reviews

Bar could improve. Bar service is acceptable. Good alcoholic drinks.

Value

34/100
109 reviews

Value for money could be better. Food is a bit overpriced. Fair breakfast prices. Relatively high internet cost.

Food

34/100
221 reviews

Dining disappointed some guests in quality and price. Guests unimpressed by menu and desserts. Low rated side dishes and snacks. Delicious fish & seafood. Bad Vegan Food.

Cleanliness

30/100
53 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Pool

20/100
21 reviews

Pool should be renewed.

Rated 64/100 based on reviews from couples.

Fair breakfast prices.

Beach

91/100
40 reviews

Awesome beach and beach sports.

Location

87/100
51 reviews

Great location. Not many options for shopping.

Breakfast

67/100
28 reviews

Affordable, fairly tasty breakfasts.

Service

62/100
78 reviews

Unprofessional, low rated restaurant service. Service is welcoming but the reception is subpar. Recreation staff could be nicer.

Comfort

44/100
10 reviews

Okay beds but not comfortable overall.

Room

44/100
57 reviews

Older, poorly cleaned and maintained rooms and bathrooms. Average beds. Shower can be a problem.

Bar

34/100
12 reviews

Bar could improve.

Value

31/100
38 reviews

Value for money could be better. Food is a bit overpriced. Fair breakfast prices.

Food

31/100
74 reviews

Guests complain about the dining, with a poor menu and high prices.

Cleanliness

30/100
24 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

WiFi

30/100
7 reviews

Wifi quality could be improved.

Pool

22/100
5 reviews

Pool should be renewed.

Rated 78/100 based on reviews from families.

Delicious fish & seafood.

Beach

93/100
28 reviews

Awesome beach and beach sports.

Location

90/100
29 reviews

Great location.

Breakfast

70/100
11 reviews

Breakfast is average.

Service

64/100
41 reviews

Friendly, acceptably professional service. Recreation staff is ok.

Room

45/100
31 reviews

Poorly maintained and cleaned rooms. Great view.

Comfort

44/100
5 reviews

More comfort would be nice.

Bar

35/100
9 reviews

Bar could improve.

Value

30/100
17 reviews

Value for money could be better. Food is a bit overpriced.

Cleanliness

29/100
5 reviews

Rooms could be cleaner.

Food

28/100
42 reviews

Food and menu are not highly reviewed. Food is a bit overpriced. Delicious fish & seafood.

Rated 65/100 based on reviews from solo travelers.

Tasty breakfast.

Location

83/100
5 reviews

Great location.

Service

59/100
7 reviews

Service is adequate.

Room

43/100
6 reviews

Room needs to be improved.

Food

36/100
10 reviews

Food could be better.

Review Semantics by TrustYou

Property description

Located in Heron Island, Heron Island Resort is by the ocean, a 4-minute walk from The University of Queensland - Heron Island Research Station and 6 minutes by foot from Heron Island Dock. This beach resort is 0.1 mi (0.1 km) from Coral Sea and 0.1 mi (0.1 km) from Heron Island Beach.

Satisfy your appetite at Shearwater Restaurant, a beachfront restaurant which features a bar/lounge and an ocean view. Dining is also available at the coffee shop/cafe.

Make yourself at home in one of the 112 guestrooms featuring refrigerators. Rooms have private balconies or patios. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided once per stay.

Distances are displayed to the nearest 0.1 mile and kilometer.

Coral Sea - 0.1 km / 0.1 mi
Heron Island Beach - 0.1 km / 0.1 mi
Capricornia Cays National Park - 0.1 km / 0.1 mi
The University of Queensland - Heron Island Research Station - 0.3 km / 0.2 mi
Heron Island Dock - 0.5 km / 0.3 mi

The nearest major airport is Gladstone, QLD (GLT) - 97.1 km / 60.3 mi

Featured amenities include express check-out, luggage storage, and laundry facilities. Guests may use a ferry terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities, which include an outdoor pool. Additional amenities at this resort include wireless Internet access (surcharge) and concierge services.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Uncovered parking
  • Wheelchair accessible
  • Pool umbrellas
  • Meeting rooms
  • WiFi (surcharge)
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Helicopter/airplane tours on site
  • Number of outdoor pools - 1
  • Garden
  • Full-service spa
  • Beach towels
  • Boat tours on site
  • Ferry terminal shuttle (surcharge)
  • Scuba diving on site
  • On private beach
  • Number of buildings/towers - 1
  • Total number of rooms - 112
  • Number of floors - 1
  • Property does not require health documentation at check-in
  • Property does not offer onsite COVID-19 testing
  • No cribs (infant beds) available
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • No elevators
  • Wheelchair accessible ? no
  • Luggage storage
  • Express check-out
  • Front desk (limited hours)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Ecotours on site
  • Snorkeling on site
  • Self parking (surcharge)
  • Kayaking on site
  • Terrace
  • Pool sun loungers
  • Concierge services

Pet friendly?

Pets not allowed

Misc. fees / Policies

  • Fee for wireless Internet in public areas: AUD 5 per hour (rates may vary)
  • Uncovered self parking fee: AUD 11 per night
  • Rollaway bed fee: AUD 75 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.
  • Only registered guests are allowed in the guestrooms.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
  • Enhanced food service safety measures are in place.
  • This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Cleaning policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Social distancing measures are in place

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Cashless transactions are available

Food service has been amended for enhanced safety

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures