Best Western Astor Metropole Hotel & Apartments

193 Wickham Terrace City, Spring Hill, QLD 4000 AU
View map Reservations: +61 3 9007 2407
3.5 Star property
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Average
3.0/5

Based on 421 guest reviews

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  • We have an outdoor pool ready for use
  • 126 sleeping rooms in hotel
  • Hotel has 15 floors
  • Hotel has 145 suites
  • Check in: 14:00
  • Check out: 10:00
  • Groups/Meetings rating of 10.0/10
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07/05/2022 - 07/06/2022
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8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

58
Poor

Summary of 423 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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Rated 58/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Great location."

Location

84/100
94 reviews

"Great location. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Service

58/100
96 reviews

"Service is friendly enough, with acceptable reception staff." Room service could have been improved.

WiFi

36/100
9 reviews

"Wifi quality could be improved."

Comfort

32/100
80 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Vibe

32/100
35 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier.

Room

30/100
165 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Guests complain about the furniture, balconies, beds, and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Spacious rooms with excellent views. Shower can be a problem.

Amenities

26/100
48 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Cleanliness

13/100
70 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

8/100
9 reviews

"Pool should be renewed."

Food

5/100
17 reviews

"Food could be better."

Bar

0/100
8 reviews

"Bar could improve."

Rated 57/100 based on reviews from couples.

"Location is great."

Location

85/100
23 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

63/100
15 reviews

"Service is relatively friendly."

Comfort

31/100
20 reviews

"Uncomfortable and noisy, but spacious, rooms with less than ideal beds."

Room

30/100
31 reviews

"Complaints about cleanliness, maintenance, and TVs." Big but somewhat old rooms, and problems with the beds and bathrooms.

Amenities

25/100
7 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Cleanliness

10/100
9 reviews

"Rooms could be cleaner."

Rated 48/100 based on reviews from solo travelers.

"Spacious rooms."

Location

83/100
11 reviews

"Great location."

Service

55/100
8 reviews

"Service is adequate."

Comfort

31/100
13 reviews

"Big rooms but uncomfortable with subpar beds."

Room

30/100
17 reviews

"Large but poorly-maintained rooms, and uncomfortable beds."

Amenities

29/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

13/100
6 reviews

"Could use a good cleaning."

Rated 53/100 based on reviews from families.

"Location is great."

Location

86/100
16 reviews

"Great location."

Service

58/100
11 reviews

"Service is adequate."

Comfort

36/100
8 reviews

"Not very comfortable, with poor beds."

Amenities

32/100
5 reviews

"Hotel buildings could use some improvement."

Room

31/100
20 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms."

Vibe

30/100
5 reviews

"Vibe is not too good."

Cleanliness

17/100
9 reviews

"Rooms could be cleaner."

Rated 48/100 based on reviews from all travelers.

"Room needs to be improved. Pool should be renewed. Vibe is not too good. Great location."

Location

84/100
92 reviews

"Great location. Easy car access but inadequate parking." Near to the city centre with good shopping options nearby.

Service

58/100
94 reviews

"Service is friendly enough, with acceptable reception staff." Room service could have been improved.

WiFi

36/100
9 reviews

"Wifi quality could be improved."

Comfort

32/100
80 reviews

"Poor beds, with complaints about A/C and noise. Spacious rooms."

Vibe

31/100
34 reviews

"Vibe is not too good. Hotel could use some updating." Atmosphere could be friendlier.

Room

30/100
164 reviews

"Complaints about maintenance and cleanliness in rooms and bathrooms." Guests complain about the furniture, balconies, beds, and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Spacious rooms with excellent views. Shower can be a problem.

Amenities

24/100
47 reviews

"Hotel buildings could use some improvement." Elevator in need of updating.

Cleanliness

13/100
70 reviews

"Bathrooms and rooms are untidy." Hotel facilities could use a good clean.

Pool

8/100
9 reviews

"Pool should be renewed."

Food

5/100
17 reviews

"Food could be better."

Bar

0/100
8 reviews

"Bar could improve."

Rated 56/100 based on reviews from couples.

"Location is great."

Location

85/100
23 reviews

"Well-located, although unfortunately the parking isn't easy."

Service

63/100
15 reviews

"Service is relatively friendly."

Comfort

31/100
20 reviews

"Uncomfortable and noisy, but spacious, rooms with less than ideal beds."

Room

30/100
31 reviews

"Complaints about cleanliness, maintenance, and TVs." Big but somewhat old rooms, and problems with the beds and bathrooms.

Amenities

25/100
7 reviews

"Hotel buildings could use some improvement."

Vibe

24/100
7 reviews

"Vibe is not too good. Hotel could use some updating."

Cleanliness

10/100
9 reviews

"Rooms could be cleaner."

Rated 41/100 based on reviews from solo travelers.

"Spacious rooms."

Location

83/100
11 reviews

"Great location."

Service

55/100
8 reviews

"Service is adequate."

Comfort

31/100
13 reviews

"Big rooms but uncomfortable with subpar beds."

Room

30/100
17 reviews

"Large but poorly-maintained rooms, and uncomfortable beds."

Amenities

29/100
6 reviews

"Hotel buildings could use some improvement."

Cleanliness

13/100
6 reviews

"Could use a good cleaning."

Rated 51/100 based on reviews from families.

"Location is great."

Location

85/100
14 reviews

"Great location."

Service

57/100
10 reviews

"Service is adequate."

Comfort

36/100
8 reviews

"Not very comfortable, with poor beds."

Room

31/100
19 reviews

"Poorly cleaned and maintained rooms with poor beds and bathrooms."

Cleanliness

17/100
9 reviews

"Rooms could be cleaner."

Review Semantics by TrustYou

Property description

A stay at Best Western Astor Metropole Hotel & Apartments places you in the heart of Brisbane, within a 15-minute walk of Queen Street Mall and Roma Street Parkland. This hotel is 0.6 mi (0.9 km) from Eagle Street Pier and 0.7 mi (1.1 km) from Treasury Casino.

Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).

Make yourself at home in one of the 142 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with sofa beds. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Brisbane Private Hospital - 0.2 km / 0.1 mi
King George Square - 0.6 km / 0.3 mi
City Hall Clock Tower - 0.6 km / 0.4 mi
Brisbane City Hall - 0.6 km / 0.4 mi
Museum of Brisbane - 0.6 km / 0.4 mi
St. Stephens Cathedral - 0.7 km / 0.4 mi
North Quay - 0.7 km / 0.4 mi
Queen Street Mall - 0.7 km / 0.4 mi
St. Andrew's War Memorial Hospital - 0.7 km / 0.5 mi
Brisbane Customs House - 0.8 km / 0.5 mi
Roma Street Parkland - 0.9 km / 0.5 mi
Eagle Street Pier - 0.9 km / 0.6 mi
Brisbane Riverside Markets - 1 km / 0.6 mi
Treasury Casino - 1.1 km / 0.7 mi
Brisbane Botanic Gardens - 1.3 km / 0.8 mi

The preferred airport for Best Western Astor Metropole Hotel & Apartments is Brisbane Airport (BNE) - 16.4 km / 10.2 mi

Featured amenities include complimentary wired Internet access, a computer station, and complimentary newspapers in the lobby. Planning an event in Brisbane? This hotel features 237 square feet (22 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. This hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Wheelchair accessible (may have limitations)
  • Conference space size (meters) - 22
  • Free wired internet
  • Television in common areas
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of outdoor pools - 1
  • In-room accessibility
  • Free newspapers in lobby
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
  • 24-hour front desk
  • Library
  • Number of buildings/towers - 1
  • Year Built - 2002
  • Total number of rooms - 142
  • Number of floors - 15
  • Professional property host/manager
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Hiking/biking trails nearby
  • Laundry facilities
  • Elevator
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Conference space size (feet) - 237
  • Concierge services

Airport & shuttle information

The Brisbane International And Domestic Airports Are Approximately a half hour drive or $40 by cab. Alternatively the Brisbane Air train Leaves from central Station just three minutes walk away

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Our Cafe Restaurant serves a Hot Buffet breakfast daily between 6:30am and 6:30pm. Pre book with your reservation to recieve the special price of $15.90 per person.

Pet friendly?

Service animals not allowed

Pets not allowed

No pets allowed

Internet/Wi-Fi

Wi-Fi Broadbband is available and included for all guests at no extra charge.

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wired Internet: AUD 5.00 per day (rates may vary)
  • Self parking fee: AUD 14.90 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay
  • Breakage deposit: AUD 200 per stay

We have included all charges provided to us by the property.

  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is professionally cleaned, and disinfectant is used to clean the property.
  • Social distancing measures are in place.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Cleaning policies

Property uses a professional cleaning service

Property is cleaned with disinfectant

Social distancing measures are in place

Gap period enforced between guest stays - 24 hours

Property confirms they are implementing guest safety measures

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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