Best Western Marco Polo Mackay

46 Nebo Road, West Mackay, QLD 4740 AU
View map Reservations: +61 3 9007 2407
4.0 Star property In Mackay (West Mackay)
Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.
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Very Good
4.0/5

Based on 357 guest reviews

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  • Swimming pool
  • Free WiFi
  • Number of outdoor pools - 1
  • Breakfast available (surcharge)
  • Smoke-free property
  • Free self parking
  • Pool sun loungers
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12/01/2022 - 12/02/2022
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1 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
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Summary of verified reviews

82
Very Good

Summary of 510 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 82/100 based on reviews from all travelers.

Good budget hotel. Great rooms in excellent location.

Service

91/100
105 reviews

Great reception and management with friendly service.

Location

85/100
61 reviews

Great location for shopping and parking was alright.

Comfort

84/100
126 reviews

Great sized rooms, very comfortable with wonderful beds. Average noise level with mediocre sized bathrooms.

Cleanliness

81/100
90 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

Room

80/100
179 reviews

Spacious, clean, but poorly-maintained rooms with great beds. Bathrooms clean enough and adequately sized. Rooms look old, with poor kitchenettes, minibars and furniture. Shower was ok.

Breakfast

57/100
6 reviews

Breakfast is average.

WiFi

29/100
5 reviews

Wifi quality could be improved.

Wellness Area

11/100
7 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from couples.

Good management.

Service

89/100
25 reviews

Friendly service, and excellent management.

Cleanliness

83/100
32 reviews

Clean rooms.

Comfort

82/100
33 reviews

Wonderful beds and comfort with acceptable noise level.

Location

81/100
14 reviews

Great location.

Room

80/100
55 reviews

Rooms are spotless with comfy beds. Furniture is poor but bathrooms are alright. Shower was ok.

Rated 76/100 based on reviews from families.

Great reception.

Service

93/100
21 reviews

Friendly service and great reception.

Location

85/100
10 reviews

Great location.

Comfort

81/100
24 reviews

Great sized rooms, very comfortable with wonderful beds.

Cleanliness

75/100
18 reviews

Clean rooms.

Room

74/100
33 reviews

Clean, large rooms with awesome beds and acceptable bathrooms.

Rated 82/100 based on reviews from solo travelers.

Spacious rooms. Very comfortable.

Service

91/100
17 reviews

Friendly service.

Location

86/100
5 reviews

Great location.

Comfort

85/100
17 reviews

Comfortable rooms and beds.

Cleanliness

84/100
11 reviews

Clean rooms.

Room

81/100
23 reviews

Tidy rooms with nice beds, and acceptable bathrooms. Shower was ok.

Rated 64/100 based on reviews from business travelers.

Great reception. Great location.

Location

87/100
6 reviews

Great location.

Service

87/100
8 reviews

Friendly service.

Comfort

85/100
10 reviews

Comfortable rooms and beds.

Cleanliness

77/100
6 reviews

Clean.

Room

69/100
13 reviews

Great beds in okay rooms.

Rated 77/100 based on reviews from all travelers.

Good budget hotel. Great rooms in excellent location.

Service

91/100
105 reviews

Great reception and management with friendly service.

Location

86/100
60 reviews

Great location for shopping and parking was alright.

Comfort

84/100
126 reviews

Great sized rooms, very comfortable with wonderful beds. Average noise level with mediocre sized bathrooms.

Cleanliness

81/100
89 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

Room

80/100
178 reviews

Spacious, clean, but poorly-maintained rooms with great beds. Bathrooms clean enough and adequately sized. Rooms look old, with poor kitchenettes, minibars and furniture. Shower was ok.

Breakfast

57/100
6 reviews

Breakfast is average.

WiFi

29/100
5 reviews

Wifi quality could be improved.

Wellness Area

11/100
7 reviews

Wellness & sports facilities could be improved.

Rated 76/100 based on reviews from couples.

Good management.

Service

89/100
25 reviews

Friendly service, and excellent management.

Cleanliness

83/100
32 reviews

Clean rooms.

Comfort

82/100
33 reviews

Wonderful beds and comfort with acceptable noise level.

Location

81/100
14 reviews

Great location.

Room

80/100
55 reviews

Rooms are spotless with comfy beds. Furniture is poor but bathrooms are alright. Shower was ok.

Rated 73/100 based on reviews from families.

Great reception.

Service

93/100
21 reviews

Friendly service and great reception.

Location

85/100
10 reviews

Great location.

Comfort

81/100
24 reviews

Great sized rooms, very comfortable with wonderful beds.

Cleanliness

75/100
18 reviews

Clean rooms.

Room

74/100
33 reviews

Clean, large rooms with awesome beds and acceptable bathrooms.

Rated 82/100 based on reviews from solo travelers.

Spacious rooms. Very comfortable.

Service

91/100
17 reviews

Friendly service.

Location

86/100
5 reviews

Great location.

Comfort

85/100
17 reviews

Comfortable rooms and beds.

Cleanliness

84/100
11 reviews

Clean rooms.

Room

81/100
23 reviews

Tidy rooms with nice beds, and acceptable bathrooms. Shower was ok.

Rated 63/100 based on reviews from business travelers.

Great reception. Great location.

Location

88/100
5 reviews

Great location.

Service

87/100
8 reviews

Friendly service.

Comfort

85/100
10 reviews

Comfortable rooms and beds.

Cleanliness

77/100
5 reviews

Clean.

Room

69/100
12 reviews

Great beds in okay rooms.

Review Semantics by TrustYou

Property description

Located in Mackay (West Mackay), Best Western Marco Polo Mackay is within a 5-minute drive of Jubilee Park and Mackay Enertainment and Convention Centre. This 4-star hotel is 1.2 mi (1.9 km) from Caneland Central and 1.2 mi (2 km) from Bluewater Lagoon.

Enjoy regional cuisine at Rialto, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are served on weekends from 7:00 AM to 9:00 AM for a fee.

Make yourself at home in one of the 38 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Jubilee Park - 1.7 km / 1.1 mi
Mackay Enertainment and Convention Centre - 1.7 km / 1.1 mi
Caneland Central - 1.9 km / 1.2 mi
Bluewater Lagoon - 2 km / 1.2 mi
Artspace Mackay - 2 km / 1.3 mi
Mackay Base Hospital - 2 km / 1.3 mi
Pioneer Valley - 2.1 km / 1.3 mi
Mackay Regional Botanic Gardens - 2.2 km / 1.4 mi
Harrup Park - 2.5 km / 1.5 mi
Queens Park Orchid House - 3.2 km / 2 mi
Mackay Leisure Centre - 3.9 km / 2.4 mi
Town Beach - 4 km / 2.5 mi
Far Beach - 4.2 km / 2.6 mi
Illawong Beach - 4.7 km / 2.9 mi
Mount Pleasant Shopping Centre - 4.7 km / 2.9 mi

The preferred airport for Best Western Marco Polo Mackay is Mackay, QLD (MKY) - 5.2 km / 3.2 mi

Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.

Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access and concierge services.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Covered parking
  • Wheelchair accessible (may have limitations)
  • Express check-in
  • Meeting rooms
  • Swimming pool
  • Wheelchair-accessible registration desk
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Number of spa tubs - 1
  • Number of outdoor pools - 1
  • Well-lit path to entrance
  • Upper floors accessible by stairs only
  • Garden
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Accessible bathroom
  • Total number of rooms - 38
  • Number of floors - 2
  • No rollaway/extra beds available
  • No elevators
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Express check-out
  • Multilingual staff
  • Business center
  • Handrails in stairways
  • Front desk (limited hours)
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Laundry facilities
  • Sauna
  • Steam room
  • Free self parking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Concierge services

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

No pets allowed

Misc. fees / Policies

  • Breakfast fee: between AUD 10 and AUD 25 per person (approximately)
  • Crib (infant bed) fee: AUD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Pool access available from 8:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Cashless payment methods are available for all transactions.
  • Enhanced food service safety measures are in place.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Cleaning policies

Property is cleaned with disinfectant

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Cashless transactions are available

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)

Property confirms they are implementing enhanced cleaning measures

About Best Western International

  • 4000+ independently owned hotels located in over 100 countries
  • Best Western Rewards is a free program where members can earn 10 points for every dollar spent or airline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
  • 18 brands, including: Best Western, Best Western Plus, and Best Western Premier
  • Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
  • Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
  • Best Western Premier gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms

The Best Western International highlights above are subject to change without notice.

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