Shangri La The Marina Cairns

Pierpoint Road, Cairns, QLD 4870 AU
View map Reservations: +61 3 9007 2407
5.0 Star property Near ZOO To You HQ Wildlife Discovery Centre
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09/28/2022 - 09/29/2022
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9 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 86/100 based on reviews from all travelers.

Very good business hotel. Close to restaurants, bars and shopping areas. Fantastic service.

Location

95/100
1420 reviews

Great location near the airport. Excellent sightseeing, restaurants and bars nearby. Great shopping at the nearby city centre, and close to the beach. Parking is average, and car access is inconvenient. Standard parking prices.

Service

82/100
2410 reviews

Friendly service, great housekeeping, and excellent tour guides. Service at reception and in restaurant are okay. Great, professional bar service. Room service could have been improved. Booking process is sufficient. Great concierge service. Service at the pool/beach should be improved. Hotel security can be an issue. Shuttle service can be an issue.

WiFi

80/100
18 reviews

Good internet service. Average wifi quality.

Room

74/100
2340 reviews

Large rooms with great views, decent balconies, and so-so beds. Outdated rooms with poor furniture in need of maintenance. Bathrooms are large but with substandard cleaning. Guests complained about kitchenettes, minibars, TV's, and A/C.

Breakfast

64/100
593 reviews

Affordable, fairly tasty breakfasts.

Value

63/100
423 reviews

Fairly good value for money. Breakfast, bar and food prices are cheap.

Pool

61/100
547 reviews

Acceptable pools with some cleanliness complaints.

Bar

58/100
245 reviews

So-so bar with mediocre drinks. Good bar service. Affordable beverage prices.

Cleanliness

56/100
719 reviews

Untidy dining area but rooms are clean enough. Hotel facilities could use a good clean. Bathrooms and pool area are inadequately clean.

Food

50/100
671 reviews

Poor dining experience with untidy dining area. Guests unimpressed by menu and desserts. Low rated side dishes and snacks. Food is affordable but pork dishes were not great. Bad Vegetarian Food. Untasty beef dishes & steak. Salads are not good.

Rated 81/100 based on reviews from couples.

Great concierge service. Affordable beverage prices.

Location

97/100
226 reviews

Great location with good parking availability. Great sightseeing, restaurants and shopping nearby.

Service

79/100
180 reviews

Friendly and professional service with decent reception and housekeeping. Room service could have been improved.

Room

76/100
254 reviews

Okay beds and somewhat clean, big rooms with excellent views. Subpar furniture and minibars in outdated, poorly maintained rooms. Large, so-so bathroom. Shower can be a problem. Adequate balcony.

Breakfast

67/100
62 reviews

Affordable, fairly tasty breakfasts.

Pool

61/100
65 reviews

Ordinary pool.

Value

57/100
44 reviews

Fairly good value for money. Fair breakfast prices.

Cleanliness

54/100
67 reviews

Room cleanliness is acceptable. Hotel facilities could use a good clean.

Vibe

53/100
65 reviews

Decent vibe. Hotel could use some updating. Hotel is relatively luxurious. Entrance area is not particularly attractive. Hotel is relatively stylish.

Amenities

50/100
88 reviews

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated.

Rated 81/100 based on reviews from families.

Near city centre. Affordable food.

Location

97/100
138 reviews

Well-located, although unfortunately the parking isn't easy. Central location, near good restaurants and bars, and the beach.

Service

73/100
123 reviews

Friendly and professional service with decent reception and housekeeping. Room service is average. Booking process is sufficient.

Room

72/100
139 reviews

Large rooms with great views, decent balconies, and so-so beds. Outdated rooms with poor furniture in need of maintenance. Shower can be a problem.

Breakfast

65/100
55 reviews

Affordable, fairly tasty breakfasts.

Value

65/100
26 reviews

Fairly good value for money. Fair breakfast prices.

Pool

57/100
53 reviews

Ordinary pool.

Cleanliness

53/100
44 reviews

Room cleanliness is acceptable. Hotel facilities could use a good clean.

Food

51/100
44 reviews

Poor menus and okay food.

Amenities

50/100
53 reviews

Pleasant hotel grounds and decent amenities. Poorly reviewed buildings and an uninspiring entrance area.

Wellness Area

29/100
12 reviews

Wellness & sports facilities could be improved. Average fitness area.

Rated 78/100 based on reviews from solo travelers.

Professional service.

Location

90/100
26 reviews

Great location.

Service

76/100
29 reviews

Efficient, friendly service with a nice reception.

Breakfast

68/100
5 reviews

Breakfast is average.

Value

62/100
7 reviews

Fairly good value for money.

Room

62/100
30 reviews

Views are good, menus are average, and rooms are acceptably clean.

Cleanliness

56/100
11 reviews

Room cleanliness is acceptable.

Food

45/100
8 reviews

Food could be better.

Rated 83/100 based on reviews from business travelers.

Great room. Great location.

Location

93/100
8 reviews

Great location.

Service

82/100
6 reviews

Fantastic service.

Room

64/100
14 reviews

Room is all right.

Amenities

53/100
6 reviews

Ordinary amenities.

Cleanliness

51/100
5 reviews

Quite clean.

Rated 82/100 based on reviews from all travelers.

Very good business hotel. Close to restaurants, bars and shopping areas. Fantastic service.

Location

95/100
1398 reviews

Great location near the airport. Excellent sightseeing, restaurants and bars nearby. Great shopping at the nearby city centre, and close to the beach. Parking is average, and car access is inconvenient. Standard parking prices.

Service

82/100
2383 reviews

Friendly service, great housekeeping, and excellent tour guides. Service at reception and in restaurant are okay. Great, professional bar service. Room service could have been improved. Great concierge service. Service at the pool/beach should be improved. Recreation staff is nice. Hotel security can be an issue. Shuttle service can be an issue.

WiFi

80/100
18 reviews

Good internet service. Average wifi quality.

Room

74/100
2315 reviews

Large rooms with great views, decent balconies, and so-so beds. Outdated rooms with poor furniture in need of maintenance. Bathrooms are large but with substandard cleaning. Guests complained about kitchenettes, minibars, TV's, and A/C.

Breakfast

63/100
583 reviews

Affordable, fairly tasty breakfasts.

Value

63/100
422 reviews

Fairly good value for money. Breakfast, bar and food prices are cheap.

Pool

60/100
538 reviews

Acceptable pools with some cleanliness complaints.

Bar

59/100
242 reviews

So-so bar with mediocre drinks. Good bar service. Affordable beverage prices.

Cleanliness

57/100
712 reviews

Untidy dining area but rooms are clean enough. Hotel facilities could use a good clean. Bathrooms and pool area are inadequately clean.

Food

50/100
660 reviews

Poor dining experience with untidy dining area. Guests unimpressed by menu and desserts. Low rated side dishes and snacks. Food is affordable but pork dishes were not great. Bad Vegetarian Food. Salads are not good. Untasty beef dishes & steak.

Rated 79/100 based on reviews from couples.

Great concierge service. Affordable beverage prices.

Location

97/100
223 reviews

Great location with good parking availability. Great sightseeing, restaurants and shopping nearby.

Service

79/100
177 reviews

Friendly and professional service with decent reception and housekeeping. Room service could have been improved.

Room

77/100
249 reviews

Okay beds and somewhat clean, big rooms with excellent views. Subpar furniture and minibars in outdated, poorly maintained rooms. Large, so-so bathroom. Shower can be a problem. Adequate balcony.

Breakfast

67/100
61 reviews

Affordable, fairly tasty breakfasts.

Pool

60/100
62 reviews

Ordinary pool.

Value

57/100
44 reviews

Fairly good value for money. Fair breakfast prices.

Vibe

54/100
62 reviews

Decent vibe. Hotel could use some updating. Hotel is relatively luxurious. Entrance area is not particularly attractive. Hotel is relatively stylish.

Cleanliness

53/100
65 reviews

Room cleanliness is acceptable. Hotel facilities could use a good clean.

Amenities

51/100
87 reviews

Hotel grounds are nice, but the entrance area isn't, and amenities are decent but outdated.

Rated 79/100 based on reviews from families.

Near city centre. Affordable food.

Location

97/100
131 reviews

Well-located, although unfortunately the parking isn't easy. Central location, near good restaurants and bars, and the beach.

Service

74/100
115 reviews

Professional service with decent reception and housekeeping. Room service is average. Booking process is sufficient.

Room

73/100
134 reviews

Rooms are spacious, with nice views, but bathrooms are not great. Acceptable beds, balconies, and cleanliness. Outdated, badly maintained rooms with poor furniture. Shower can be a problem.

Value

65/100
26 reviews

Fairly good value for money. Fair breakfast prices.

Breakfast

61/100
52 reviews

Affordable, fairly tasty breakfasts.

Pool

57/100
52 reviews

Ordinary pool.

Cleanliness

54/100
43 reviews

Room cleanliness is acceptable. Hotel facilities could use a good clean.

Amenities

51/100
52 reviews

Pleasant hotel grounds and decent amenities. Poorly reviewed buildings and an uninspiring entrance area.

Food

51/100
41 reviews

Poor menus and okay food.

Wellness Area

30/100
10 reviews

Wellness & sports facilities could be improved. Average fitness area.

Rated 80/100 based on reviews from solo travelers.

Professional service.

Location

90/100
26 reviews

Great location.

Service

76/100
29 reviews

Efficient, friendly service with a nice reception.

Breakfast

68/100
5 reviews

Breakfast is average.

Value

62/100
7 reviews

Fairly good value for money.

Room

62/100
30 reviews

Views are good, menus are average, and rooms are acceptably clean.

Cleanliness

56/100
11 reviews

Room cleanliness is acceptable.

Food

45/100
8 reviews

Food could be better.

Rated 76/100 based on reviews from business travelers.

Great room. Great location.

Location

93/100
7 reviews

Great location.

Service

82/100
6 reviews

Fantastic service.

Room

63/100
13 reviews

Room is all right.

Amenities

53/100
6 reviews

Ordinary amenities.

Rated 83/100 based on reviews from all travelers.

Very good business hotel. Close to restaurants, bars and shopping areas. Fantastic service.

Location

96/100
12 reviews

Great location.

Service

77/100
14 reviews

Fantastic service.

Breakfast

66/100
7 reviews

Breakfast is average.

Room

58/100
11 reviews

Average rooms with standard beds.

Comfort

57/100
6 reviews

Beds are decent and generally comfortable.

Food

51/100
7 reviews

Food is all right.

Vibe

44/100
7 reviews

Vibe is not too good.

Review Semantics by TrustYou

Property description

With a stay at Shangri-La The Marina, Cairns, you'll be centrally located in Cairns, within a 10-minute walk of Reef Fleet Terminal and Cairns Esplanade. This 5-star hotel is 3.2 mi (5.2 km) from Centenary Lakes Botanic Gardens and 9.9 mi (15.9 km) from Skyrail Rainforest Cableway.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Make yourself at home in one of the 255 guestrooms featuring refrigerators and minibars. Rooms have private balconies. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

ZOO To You HQ Wildlife Discovery Centre - 0.1 km / 0.1 mi
Cairns Marlin Marina - 0.3 km / 0.2 mi
Reef Hotel Casino - 0.4 km / 0.2 mi
Esplanade Lagoon - 0.4 km / 0.3 mi
Reef Fleet Terminal - 0.5 km / 0.3 mi
Cairns Zoom and Wildlife Dome - 0.5 km / 0.3 mi
Cairns Regional Gallery - 0.6 km / 0.4 mi
Cairns Night Markets - 0.7 km / 0.4 mi
Cairns Esplanade - 0.7 km / 0.5 mi
The Cultural Place - 0.8 km / 0.5 mi
Cairns Convention Centre - 0.9 km / 0.6 mi
Center of Contemporary Arts - 1.1 km / 0.7 mi
Jute Theatre - 1.1 km / 0.7 mi
Kick Contemporary Arts - 1.1 km / 0.7 mi
Muddy's Playground - 1.1 km / 0.7 mi

The preferred airport for Shangri-La The Marina, Cairns is Cairns Intl. Airport (CNS) - 7.3 km / 4.5 mi

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cairns? This hotel has facilities measuring 4456 square feet (414 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Shopping on site
  • Proposal/romance packages available
  • Pool umbrellas
  • Number of meeting rooms - 18
  • Conference space size (meters) - 414
  • Sailing nearby
  • Limo or town car service available
  • Scuba diving nearby
  • Free WiFi
  • Number of bars/lounges - 2
  • Designated smoking areas
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Assistive listening devices available
  • In-room accessibility
  • Bicycle rentals nearby
  • Wheelchair accessible parking
  • Roll-in shower
  • Internet access - wireless
  • Tours/ticket assistance
  • Accessible bathroom
  • Multilingual staff
  • Parasailing nearby
  • Conference center
  • Breakfast available (surcharge)
  • Segway rental/tour nearby
  • Ecotours nearby
  • Coffee/tea in common areas
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Mountain biking nearby
  • Casino nearby
  • Wheelchair accessible (may have limitations)
  • Total number of rooms - 255
  • Number of floors - 5
  • Property does not offer onsite COVID-19 testing
  • No cribs (infant beds) available
  • Property does not require health documentation at check-in
  • Ballroom
  • Health or beauty spa nearby
  • Express check-in
  • Skydiving nearby
  • Garden
  • Picnic area
  • Internet access in public areas - high speed
  • Wedding services
  • Boat tours nearby
  • Shopping mall on site
  • Private picnics
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Scooter/moped rentals nearby
  • Number of restaurants - 1
  • Golfing nearby
  • Snorkeling nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Children's pool
  • Conference space
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Conference space size (feet) - 4456
  • Concierge services
  • 24-hour business center
  • Fence around pool

Airport & shuttle information

8kms to Domestic and International Airports; from $20-30 and aprroximately 10-20 minutes

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Full buffet breakfast is served at North from 6am to 10.30am. Breakfast includes a cook to order egg station, where you can ask our chef to cook your eggs just as you like them. It is a very popular breakfast venue with local guests as well.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Assistance dogs only

Parking information

Self Parking is available underneath the hotel at the cost of $20.00 per day, per vehicle. Valet parking is available at the cost of $25.00 per day, per vehicle.

Internet/Wi-Fi

Free Wi-Fi throughout the hotel.

Misc. fees / Policies

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

Cleaning policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Guest accommodation is sealed after cleaning

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)

Property confirms they are implementing enhanced cleaning measures

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