Shangri La Sydney

176 Cumberland Street, The Rocks, NSW 2000 AU
View map Reservations: +61 3 9007 2407
5.0 Star property Near Circular Quay
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09/27/2022 - 09/28/2022
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 82/100 based on reviews from all travelers.

Good luxury hotel. Close to Harbour. Good for sightseeing with nearby parking areas.

Location

86/100
1387 reviews

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car. Close to public transport and the train.

Wellness Area

75/100
355 reviews

Awesome wellness and fitness areas. Great wellness staff. Sauna is ok.

Room

70/100
4423 reviews

Okay beds and somewhat clean, big rooms with excellent views. Mediocre sized, poorly cleaned bathrooms. Poorly-maintained rooms with subpar furniture and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Service

67/100
4116 reviews

Friendly and relatively professional service and great entertainment. Guests complain about reception staff and management. Room service could have been improved. Poorly rated housekeeping and restaurant service. Booking process should be better organized. Great concierge service. Valet service is ok. Recreation staff could be nicer. Pool/beach service is ok.

Cleanliness

53/100
989 reviews

Rooms and pool are acceptably clean. Bathroom needs cleaning. Moderately clean hotel facilities.

WiFi

51/100
24 reviews

Regular internet service. Wifi quality could be improved.

Vibe

46/100
964 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel. Luxury hotel. Nice for romantic trips. Good for business people.

Food

46/100
1206 reviews

Bad overall dining experience with a bad menu. Food is pricey and snacks are subpar. Guests disliked the pork dishes, desserts, and fruits. Side dishes and vegetables are not well rated. Untasty beef dishes & steak. No good fish & seafood. Bad poultry dishes. Bad Vegan Food.

Breakfast

45/100
917 reviews

Some complaints about quality and price of breakfast.

Value

39/100
1052 reviews

Value for money could be better. Pricey breakfast and dining. Affordable beverage prices.

Beach

31/100
11 reviews

Beach is not so nice. No good beach sports.

Rated 79/100 based on reviews from couples.

Affordable beverage prices. Good restaurants & bars in the area.

Location

87/100
288 reviews

Great location. Pricey, inconvenient parking. Shopping, restaurants and bars in the area are great. Reasonably accessible by car.

Room

75/100
673 reviews

Okay beds and somewhat clean, big rooms with excellent views. Medium sized bathroom. Inadequate minibars in older, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Wellness Area

73/100
32 reviews

Awesome wellness and fitness areas. Sauna is ok.

Service

68/100
477 reviews

Poor restaurant service and housekeeping, but professional enough service overall. Friendly service, but poor management and reception. Room service could have been improved. Booking process should be better organized.

Bar

60/100
73 reviews

So-so bar with mediocre drinks. Affordable beverage prices.

Cleanliness

59/100
148 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

Breakfast

49/100
127 reviews

Some complaints about quality and price of breakfast.

Vibe

43/100
110 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel.

Food

41/100
118 reviews

Complaints about dining experience with subpar desserts & fruits. Pricey, subpar menu. Bad snacks.

Value

31/100
165 reviews

Value for money could be better. Pricey breakfast and dining. Affordable beverage prices.

Rated 79/100 based on reviews from families.

Great wellness staff. Great concierge service.

Location

90/100
159 reviews

Great location with excellent sightseeing. Parking is rare.

Wellness Area

80/100
19 reviews

Awesome wellness and fitness areas.

Room

73/100
297 reviews

Lovely rooms with pleasant views. Room cleanliness is OK, as are beds, but rooms are old and minibars are poor. Badly maintained rooms with poor air conditioning, televisions, and furniture. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

Service

66/100
221 reviews

Poor restaurant service and housekeeping, but professional enough service overall. Friendly service, but poor management and reception. Room service could have been improved. Booking process should be better organized.

Cleanliness

58/100
76 reviews

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

Breakfast

52/100
52 reviews

Breakfast is decent but expensive.

Vibe

38/100
50 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Value

32/100
61 reviews

Value for money could be better. Pricey breakfast and dining.

Rated 80/100 based on reviews from solo travelers.

Luxurious Hotel. Wonderful sightseeing.

Location

90/100
27 reviews

Great location with excellent sightseeing.

Room

75/100
59 reviews

Spacious rooms with excellent views. Beds are alright, but room cleanliness could be improved. Older rooms with subpar minibars.

Service

62/100
40 reviews

So-so, but friendly, service, but low rated reception. Room service could have been improved.

Cleanliness

55/100
11 reviews

Buildings are reasonably clean, but less well kept up rooms.

Breakfast

49/100
9 reviews

Breakfast can be improved.

Vibe

45/100
16 reviews

Vibe is not too good. Hotel could use some updating. Luxurious Hotel. Hotel is relatively stylish.

Value

36/100
16 reviews

Value for money could be better.

Rated 73/100 based on reviews from business travelers.

Good fitness area. Spacious rooms.

Location

89/100
15 reviews

Great location.

Room

70/100
36 reviews

Okay beds and somewhat clean, big rooms with excellent views.

Service

67/100
35 reviews

Friendly service and acceptable reception. Room service could have been improved.

Bar

57/100
5 reviews

Standard bar.

Cleanliness

57/100
8 reviews

Room cleanliness is acceptable.

Breakfast

52/100
5 reviews

Breakfast is average.

Food

42/100
7 reviews

Food could be better.

Value

37/100
7 reviews

Value for money could be better.

Vibe

37/100
9 reviews

Vibe is not too good.

Rated 74/100 based on reviews from all travelers.

Good luxury hotel. Close to Harbour. Good for sightseeing with nearby parking areas.

Location

86/100
1354 reviews

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Reasonably accessible by car. Close to public transport and the train.

Wellness Area

75/100
353 reviews

Awesome wellness and fitness areas. Great wellness staff. Sauna is ok.

Room

70/100
4358 reviews

Okay beds and somewhat clean, big rooms with excellent views. Poorly-maintained rooms with subpar furniture and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

Service

67/100
4074 reviews

Friendly and relatively professional service and great entertainment. Guests complain about reception staff and management. Room service could have been improved. Poorly rated housekeeping and restaurant service. Booking process should be better organized. Great concierge service. Valet service is ok. Recreation staff could be nicer. Pool/beach service is ok.

WiFi

54/100
22 reviews

Regular internet service. Wifi quality could be improved.

Cleanliness

53/100
978 reviews

Rooms and pool are acceptably clean. The bathrooms and dining area need some cleaning. Moderately clean hotel facilities.

Vibe

46/100
943 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel.

Food

46/100
1195 reviews

Complaints about dining experience with subpar desserts & fruits. Guests dislike the cleanliness and menus in the restaurant. Food is pricey and snacks are subpar. Side dishes and vegetables are not well rated. Untasty beef dishes & steak. Pork dishes are not good. No good fish & seafood. Bad poultry dishes. Bad Vegan Food.

Breakfast

45/100
905 reviews

Some complaints about quality and price of breakfast.

Value

39/100
1041 reviews

Value for money could be better. Pricey breakfast and dining. Affordable beverage prices.

Beach

31/100
11 reviews

Beach is not so nice. No good beach sports.

Rated 75/100 based on reviews from couples.

Location is great. Nice rooms.

Location

87/100
285 reviews

Great location. Pricey, inconvenient parking. Shopping, restaurants and bars in the area are great. Reasonably accessible by car.

Room

75/100
666 reviews

Okay beds and somewhat clean, big rooms with excellent views. Medium sized bathroom. Inadequate minibars in older, poorly-maintained rooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

Wellness Area

73/100
32 reviews

Awesome wellness and fitness areas. Sauna is ok.

Service

68/100
473 reviews

Poor restaurant service and housekeeping, but professional enough service overall. Friendly service, but poor management and reception. Room service could have been improved. Booking process should be better organized.

Bar

60/100
73 reviews

So-so bar with mediocre drinks. Affordable beverage prices.

Cleanliness

59/100
147 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

Breakfast

49/100
127 reviews

Some complaints about quality and price of breakfast.

Vibe

44/100
108 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel.

Food

41/100
117 reviews

Complaints about dining experience with subpar desserts & fruits. Pricey, subpar menu. Bad snacks.

Value

29/100
164 reviews

Value for money could be better. Pricey breakfast and dining. Affordable beverage prices.

Rated 76/100 based on reviews from families.

Great wellness staff. Great concierge service.

Location

90/100
154 reviews

Great location with excellent sightseeing. Parking is rare.

Wellness Area

80/100
18 reviews

Awesome wellness and fitness areas.

Room

73/100
289 reviews

Lovely rooms with pleasant views. Room cleanliness is OK, as are beds, but rooms are old and minibars are poor. Badly maintained rooms with poor air conditioning, televisions, and furniture. Mediocre sized, poorly cleaned bathrooms. Shower can be a problem.

Service

67/100
215 reviews

Poor restaurant service and housekeeping, but professional enough service overall. Friendly service, but poor management and reception. Room service could have been improved.

Cleanliness

58/100
74 reviews

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

Breakfast

52/100
51 reviews

Breakfast is decent but expensive.

Vibe

39/100
48 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

Value

32/100
59 reviews

Value for money could be better. Pricey breakfast and dining.

Rated 76/100 based on reviews from solo travelers.

Wonderful sightseeing.

Location

89/100
25 reviews

Great location with excellent sightseeing.

Wellness Area

73/100
5 reviews

Great wellness & sports facilities.

Room

72/100
51 reviews

Lovely rooms with pleasant views. Beds are alright, but room cleanliness could be improved. Older rooms with subpar minibars.

Service

62/100
36 reviews

So-so, but friendly, service, but low rated reception. Room service could have been improved.

Cleanliness

51/100
9 reviews

Buildings are reasonably clean, but less well kept up rooms.

Breakfast

45/100
6 reviews

Breakfast can be improved.

Vibe

43/100
12 reviews

Vibe is not too good. Hotel could use some updating. Hotel is relatively stylish.

Value

38/100
14 reviews

Value for money could be better.

Rated 64/100 based on reviews from business travelers.

Spacious rooms.

Location

88/100
13 reviews

Great location.

Room

68/100
34 reviews

Okay beds and somewhat clean, big rooms with excellent views.

Service

67/100
33 reviews

Friendly service and acceptable reception. Room service could have been improved.

Cleanliness

57/100
8 reviews

Room cleanliness is acceptable.

Bar

57/100
5 reviews

Standard bar.

Food

42/100
7 reviews

Food could be better.

Vibe

37/100
9 reviews

Vibe is not too good.

Value

37/100
7 reviews

Value for money could be better.

Rated 87/100 based on reviews from all travelers.

Good luxury hotel. Close to Harbour. Good for sightseeing with nearby parking areas.

Location

85/100
19 reviews

Great location.

Service

67/100
23 reviews

Reception and service are alright.

Room

63/100
35 reviews

Okay-sized rooms with good views. Mediocre sized, poorly cleaned bathrooms. Rooms could be cleaner.

Cleanliness

46/100
5 reviews

Bathrooms and rooms are untidy.

Value

44/100
5 reviews

Value for money could be better.

Vibe

42/100
14 reviews

Vibe is not too good. Hotel could use some updating.

Review Semantics by TrustYou

Property description

With a stay at Shangri-La Sydney in Sydney (Sydney Central Business District), you'll be within a 5-minute walk of Circular Quay and Museum of Contemporary Art. This 5-star hotel is 0.5 mi (0.8 km) from The Rocks Markets and 0.6 mi (0.9 km) from Sydney Observatory.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Altitude Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 564 guestrooms. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Circular Quay - 0.4 km / 0.2 mi
Museum of Contemporary Art - 0.4 km / 0.2 mi
The Rocks Markets - 0.5 km / 0.3 mi
Sydney Observatory - 0.5 km / 0.3 mi
Australia Square - 0.5 km / 0.3 mi
Overseas Passenger Terminal - 0.7 km / 0.4 mi
Customs House - 0.7 km / 0.4 mi
Museum of Sydney - 0.8 km / 0.5 mi
Barangaroo Reserve - 0.9 km / 0.6 mi
Sydney Harbour Bridge - 1 km / 0.6 mi
King Street Wharf - 1 km / 0.6 mi
Pitt Street Mall - 1.1 km / 0.7 mi
Theatre Royal - 1.1 km / 0.7 mi
Martin Place - 1.1 km / 0.7 mi
SEA LIFE Sydney Aquarium - 1.2 km / 0.7 mi

The preferred airport for Shangri-La Sydney is Sydney Airport (SYD) - 17.4 km / 10.8 mi

Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station. Planning an event in Sydney? This hotel has facilities measuring 20452 square feet (1900 square meters), including conference space.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Shopping on site
  • Wheelchair accessible (may have limitations)
  • Proposal/romance packages available
  • Ballroom
  • Covered parking
  • RV, bus, truck parking (surcharge)
  • Secured parking
  • Number of meeting rooms - 20
  • Conference space size (meters) - 1900
  • Swimming pool
  • Free wired internet
  • Limo or town car service available
  • Free WiFi
  • Number of bars/lounges - 1
  • Spa treatment room(s)
  • Number of spa tubs - 1
  • Number of indoor pools - 1
  • In-room accessibility
  • Free newspapers in lobby
  • Roll-in shower
  • Full-service spa
  • Wedding services
  • Tours/ticket assistance
  • Number of buildings/towers - 1
  • Year Built - 1992
  • Total number of rooms - 564
  • Number of floors - 36
  • Property does not require health documentation at check-in
  • Parking height restrictions apply
  • Property does not offer onsite COVID-19 testing
  • Accessible bathroom
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Spa services on site
  • Smoke-free property
  • Hiking/biking trails nearby
  • Sauna
  • Steam room
  • Elevator
  • Fitness facilities
  • Conference space
  • Valet parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Pool sun loungers
  • Conference space size (feet) - 20452
  • Concierge services

Airport & shuttle information

Airport ConnectionsThere are numerous options to reach Shangri-La Hotel, Sydney, from the airport. Guests can choose between hotel limousine pick-up, taxi, shuttle bus and train.Hotel LimousineTo arrange an airport pick-up, simply provide your flight details and estimated time of arrival when booking online.Please make your booking at least two days in advance.Hotel Limousine Charges for Airport Pick-upCar Type ChargesMinivan (7-Seater)AUD 176LimousineAUD 115Standard SedanAUD 95TaxiIt takes approximately 30 minutes to drive to the hotel from the international airport. During peak hours, it takes a minimum of 40 minutes to reach the hotel.Taxis are available directly outside the domestic and international terminal. One-way cost is approximately AUD 50 on a metered fare.Shuttle BusThe shuttle bus departs from the airport approximately

Local shuttle info: Shuttle BusThe shuttle bus departs from the airport approximately every 30 minutes. This service can take up to an hour as it drops off at other major hotels. The cost is approximately AUD 14 per person.

Breakfast information

Continental Breakfast from $32.00ppFull austrailan Buffet from $42.00ppServed in Cafe Mix Restaurant

Pet friendly?

Pets not allowed

Misc. fees / Policies

  • Breakfast fee: between AUD 55 and AUD 65 for adults, AUD 27.50 and AUD 32.5 for children (approximately)
  • Covered valet parking fee: AUD 85.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 275 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Guests are provided with hand sanitizer.
  • Contactless check-in and contactless check-out are available.

Cleaning policies

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Contactless check-in is available

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property confirms they are implementing enhanced cleaning measures

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