Novotel Surfers Paradise

Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD 4217 AU
View map Reservations: +61 3 9007 2407
4.5 Star property In Gold Coast (Surfers Paradise)
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
Select my room
Very Good
4.0/5

Based on 7265 guest reviews

Show guest reviews
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Free newspapers in lobby
  • Heated pool
  • Breakfast available (surcharge)
  • Smoke-free property
  • Fitness facilities
Select your room:
09/28/2022 - 09/29/2022
Searching all hotel inventory networks
3 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Map is loading...
See street view

Summary of verified reviews

Rated 80/100 based on reviews from all travelers.

Good family hotel. Fantastic service. Great location.

Location

84/100
1757 reviews

Good location, close to public transport. Not great access by car, with poorly rated parking. Near city centre with nearby beaches, restaurants, bars, and shopping. Parking should be cheaper.

Service

79/100
1949 reviews

Friendly staff, especially pool/beach service and housekeeping. Decent management, reception, and restaurant service. Great, professional bar service. Room service could have been improved. Great concierge service. Booking process is sufficient. Recreation staff is nice.

Breakfast

69/100
538 reviews

Decent and moderately priced breakfast.

Room

66/100
2559 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms and poorly cleaned bathrooms. Old, cramped rooms with poor minibars. Poorly-maintained rooms with bad TV's and kitchenettes. Below average furnishing, balconies, and A/C. Shower can be a problem.

Pool

66/100
291 reviews

Acceptable pools with some cleanliness complaints.

Value

57/100
492 reviews

Fairly good value for money. Acceptable breakfast prices. Relatively high internet cost. Standard beverage prices.

Cleanliness

54/100
913 reviews

Untidy dining area but rooms are clean enough. Hotel facilities could use a good clean. Bathrooms and pool area are inadequately clean.

Comfort

54/100
932 reviews

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

Amenities

42/100
802 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating. Architecture not so nice. Adequate meeting & event facilities.

WiFi

38/100
77 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 75/100 based on reviews from families.

Near city centre. Good alcoholic drinks.

Location

85/100
536 reviews

Good location, close to public transport. Pricey, inconvenient parking. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Service

81/100
574 reviews

Friendly and professional service, with outstanding housekeepers and bar staff. Decent management, reception, and restaurant service. Great concierge service. Booking process is sufficient. Room service could have been improved. Recreation staff is nice.

Breakfast

72/100
174 reviews

Reasonably priced, tasty breakfasts.

Pool

65/100
117 reviews

Acceptable pools with some cleanliness complaints.

Room

61/100
728 reviews

Rooms with great views and excellent beds. Rooms are small and and inadequately clean, with subpar TV's and furniture. Small rooms and poorly cleaned bathrooms. Subpar balconies in poorly maintained rooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Value

54/100
135 reviews

Fairly good value for money. Normally priced food. Acceptable breakfast prices. Relatively high internet cost.

Comfort

47/100
289 reviews

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

Cleanliness

45/100
273 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

40/100
225 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating.

WiFi

28/100
22 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 78/100 based on reviews from couples.

Luxurious Hotel. Good restaurants & bars in the area.

Location

83/100
454 reviews

Good location, close to public transport. Pricey, inconvenient parking. Excellent location with good bars, restaurants, shopping and beaches nearby.

Service

81/100
561 reviews

Service, especially restaurant service and housekeeping, is friendly and professional. Reception and management are fine. Great concierge service. Booking process is sufficient. Room service could have been improved. Hotel security is ok. Recreation staff is nice.

Room

71/100
741 reviews

Great room. Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms. Subpar balconies, A/C, and furniture in outdated rooms. Badly maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

Breakfast

70/100
140 reviews

Reasonably priced, tasty breakfasts.

Pool

65/100
53 reviews

Acceptable pools with some cleanliness complaints.

Cleanliness

62/100
236 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Hotel facilities could use a good clean.

Value

60/100
135 reviews

Fairly good value for money. Acceptable breakfast prices.

Amenities

39/100
222 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating. Architecture not so nice.

WiFi

24/100
15 reviews

Wifi quality could be improved.

Rated 81/100 based on reviews from solo travelers.

Location is great. Great service.

Location

86/100
63 reviews

Well-located, although unfortunately the parking isn't easy. Great shopping and the beach nearby.

Service

82/100
86 reviews

Reception is decent, with overall friendly and professional service. Room service could have been improved.

Room

69/100
107 reviews

Decently sized rooms, but poorly maintained. Excellent beds and great views. Poor balconies and badly cleaned bathrooms. Shower can be a problem.

Breakfast

64/100
14 reviews

Breakfast is average.

Value

57/100
17 reviews

Fairly good value for money.

Cleanliness

54/100
38 reviews

Quite clean. Hotel facilities could use a good clean. Bathroom needs cleaning.

Food

48/100
15 reviews

Food and menu are not highly reviewed.

Amenities

47/100
25 reviews

Hotel buildings could use some improvement.

WiFi

26/100
5 reviews

Complaints about WiFi.

Rated 74/100 based on reviews from business travelers.

Wonderful housekeeping.

Location

86/100
44 reviews

Well-located, although unfortunately the parking isn't easy.

Service

76/100
93 reviews

Reception is decent, with overall friendly and professional service.

Breakfast

69/100
20 reviews

Breakfast is average.

Pool

66/100
7 reviews

Ordinary pool.

Value

59/100
13 reviews

Fairly good value for money.

Room

57/100
91 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms with complaints about bathrooms and furniture. Old, poorly maintained rooms. Shower can be a problem.

Food

56/100
31 reviews

Food is all right.

Cleanliness

54/100
26 reviews

Room cleanliness is acceptable.

Comfort

48/100
21 reviews

Beds are good but rooms are small, noisy, with complaints about comfort.

Amenities

44/100
33 reviews

Hotel buildings could use some improvement. Adequate meeting & event facilities.

Rated 74/100 based on reviews from all travelers.

Good family hotel. Fantastic service. Great location.

Location

84/100
1739 reviews

Good location, close to public transport. Not great access by car, with poorly rated parking. Near city centre with nearby beaches, restaurants, bars, and shopping. Parking should be cheaper.

Service

79/100
1937 reviews

Friendly staff, especially pool/beach service and housekeeping. Decent management, reception, and restaurant service. Great, professional bar service. Room service could have been improved. Great concierge service. Booking process is sufficient. Recreation staff is nice.

Breakfast

69/100
536 reviews

Decent and moderately priced breakfast.

Room

66/100
2534 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms and poorly cleaned bathrooms. Old, cramped rooms with poor minibars. Poorly-maintained rooms with bad TV's and kitchenettes. Below average furnishing, balconies, and A/C. Shower can be a problem.

Pool

66/100
288 reviews

Acceptable pools with some cleanliness complaints.

Value

57/100
490 reviews

Fairly good value for money. Acceptable breakfast prices. Relatively high internet cost. Standard beverage prices.

Cleanliness

54/100
902 reviews

Untidy dining area but rooms are clean enough. Hotel facilities could use a good clean. Bathrooms and pool area are inadequately clean.

Amenities

42/100
792 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating. Architecture not so nice. Adequate meeting & event facilities.

WiFi

38/100
77 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 73/100 based on reviews from families.

Near city centre.

Location

85/100
533 reviews

Good location, close to public transport. Pricey, inconvenient parking. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby.

Service

81/100
572 reviews

Friendly and professional service, with outstanding housekeepers and bar staff. Decent management, reception, and restaurant service. Great concierge service. Booking process is sufficient. Room service could have been improved. Recreation staff is nice.

Breakfast

72/100
174 reviews

Reasonably priced, tasty breakfasts.

Pool

65/100
117 reviews

Acceptable pools with some cleanliness complaints.

Room

61/100
721 reviews

Rooms with great views and excellent beds. Rooms are small and and inadequately clean, with subpar TV's and furniture. Small rooms and poorly cleaned bathrooms. Subpar balconies in poorly maintained rooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

Value

54/100
135 reviews

Fairly good value for money. Normally priced food. Acceptable breakfast prices. Relatively high internet cost.

Comfort

47/100
288 reviews

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

Cleanliness

45/100
269 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Amenities

40/100
225 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating.

WiFi

28/100
22 reviews

Wifi quality could be improved. Relatively high internet cost.

Rated 77/100 based on reviews from couples.

Luxurious Hotel. Good restaurants & bars in the area.

Location

83/100
449 reviews

Good location, close to public transport. Pricey, inconvenient parking. Excellent location with good bars, restaurants, shopping and beaches nearby.

Service

81/100
559 reviews

Service, especially restaurant service and housekeeping, is friendly and professional. Reception and management are fine. Great concierge service. Booking process is sufficient. Room service could have been improved. Hotel security is ok. Recreation staff is nice.

Room

71/100
736 reviews

Great room. Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms. Subpar balconies, A/C, and furniture in outdated rooms. Badly maintained rooms with poor minibars and kitchenettes. Shower can be a problem.

Breakfast

70/100
140 reviews

Reasonably priced, tasty breakfasts.

Pool

65/100
53 reviews

Acceptable pools with some cleanliness complaints.

Cleanliness

62/100
235 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Hotel facilities could use a good clean.

Value

60/100
135 reviews

Fairly good value for money. Acceptable breakfast prices.

Amenities

39/100
219 reviews

Outdated facilities with a decent entrance area. Elevator in need of updating. Architecture not so nice.

WiFi

24/100
15 reviews

Wifi quality could be improved.

Rated 81/100 based on reviews from solo travelers.

Location is great. Great service.

Location

87/100
62 reviews

Well-located, although unfortunately the parking isn't easy. Great shopping and the beach nearby.

Service

82/100
86 reviews

Reception is decent, with overall friendly and professional service. Room service could have been improved.

Room

69/100
107 reviews

Decently sized rooms, but poorly maintained. Excellent beds and great views. Poor balconies and badly cleaned bathrooms. Shower can be a problem.

Breakfast

64/100
14 reviews

Breakfast is average.

Value

57/100
17 reviews

Fairly good value for money.

Cleanliness

54/100
38 reviews

Quite clean. Hotel facilities could use a good clean. Bathroom needs cleaning.

Food

48/100
15 reviews

Food and menu are not highly reviewed.

Amenities

47/100
25 reviews

Hotel buildings could use some improvement.

WiFi

26/100
5 reviews

Complaints about WiFi.

Rated 74/100 based on reviews from business travelers.

Wonderful housekeeping.

Location

86/100
43 reviews

Well-located, although unfortunately the parking isn't easy.

Service

77/100
91 reviews

Reception is decent, with overall friendly and professional service.

Breakfast

69/100
20 reviews

Breakfast is average.

Pool

67/100
6 reviews

Ordinary pool.

Value

59/100
12 reviews

Fairly good value for money.

Room

58/100
89 reviews

Beds and views are impressive, but cleanliness just so-so. Small rooms with complaints about bathrooms and furniture. Old, poorly maintained rooms. Shower can be a problem.

Food

56/100
30 reviews

Food is all right.

Cleanliness

54/100
25 reviews

Room cleanliness is acceptable.

Comfort

49/100
20 reviews

Beds are good but rooms are small, noisy, with complaints about comfort.

Amenities

44/100
33 reviews

Hotel buildings could use some improvement. Adequate meeting & event facilities.

Rated 72/100 based on reviews from all travelers.

Good family hotel. Fantastic service. Great location.

Location

87/100
8 reviews

Great location.

Service

76/100
6 reviews

Fantastic service.

Cleanliness

51/100
6 reviews

Room cleanliness is acceptable.

Room

50/100
14 reviews

Fairly clean rooms, if old.

Amenities

39/100
9 reviews

Facilities in need of refurbishment.

Vibe

37/100
13 reviews

Vibe is not too good. Hotel could use some updating.

Review Semantics by TrustYou

Property description

A stay at Novotel Surfers Paradise places you in the heart of Gold Coast, steps from Cavill Avenue and 3 minutes by foot from Centro Surfers Paradise. This 4.5-star hotel is 0.3 mi (0.5 km) from Surfers Paradise Beach and 0.3 mi (0.5 km) from SkyPoint Observation Deck.

Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM for a fee.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cavill Avenue - 0.1 km / 0.1 mi
Centro Surfers Paradise - 0.3 km / 0.2 mi
Ripley's Believe It or Not - 0.3 km / 0.2 mi
SkyPoint Observation Deck - 0.4 km / 0.3 mi
Draculas Haunted House - 0.4 km / 0.3 mi
Surfers Paradise Beach - 0.4 km / 0.3 mi
RaceCentre Race Simulators Australia - 0.4 km / 0.3 mi
Chevron Renaissance - 0.5 km / 0.3 mi
Surfers Paradise Beachfront Markets - 0.5 km / 0.3 mi
Infinity Attraction - 0.5 km / 0.3 mi
LAN SPA - 0.6 km / 0.4 mi
Wax Museum - 0.7 km / 0.4 mi
Adrenalin Park - 0.7 km / 0.5 mi
Slingshot - 0.8 km / 0.5 mi
King Tutts Putt Putt - 1 km / 0.6 mi

The preferred airport for Novotel Surfers Paradise is Coolangatta Airport (OOL) - 30.8 km / 19.1 mi

Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Planning an event in Gold Coast? This hotel features 6749 square feet (627 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and wedding services.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Parking (limited spaces)
  • Number of meeting rooms - 6
  • Conference space size (meters) - 627
  • WiFi (surcharge)
  • Number of bars/lounges - 1
  • Number of spa tubs - 1
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Garden
  • Picnic area
  • In-room accessibility
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Wedding services
  • Tours/ticket assistance
  • Accessible bathroom
  • Shopping mall on site
  • Heated pool
  • Luggage storage
  • Total number of rooms - 408
  • Number of floors - 36
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • UNESCO sustainable tourism pledge
  • Parking height restrictions apply
  • Express check-out
  • Outdoor tennis courts - 1
  • Porter/bellhop
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 6749
  • Concierge services

Airport & shuttle information

30min - Coolangatta - $75 taxi60min - Brisbane International - $150 taxi

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Buffet breakfast cost is $25 per person

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Misc. fees / Policies

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22 and AUD 35 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per night (rates may vary)
  • Self parking fee: AUD 18 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Cleaning policies

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Essential workers only - NO

Property confirms they are implementing enhanced cleaning measures

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.

You may also be interested in...