Fairmont Resort & Spa Blue Mountains Mgallery by Sofitel

Great location. Accessible by car, but parking is a hassle. Centrally located, near restaurants, bars, and shopping.

Friendly service, with great service at restaurant and bar, and OK reception. Somewhat professional service, okay management, but subpar housekeeping. Room service could have been improved. Recreation staff is nice. Great concierge service. Booking process should be better organized. Great hotel security.

Average but big rooms with wonderful views, and okay beds. Complaints about cleanliness, maintenance, and TVs. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Subpar furniture and balconies. Shower can be a problem.

Breakfast is decent but expensive.

Overall dining experience is fine but menu is pricey and not highly rated. Desserts & fruits are ok. Untasty pork dishes and an insufficiently clean dining area. No good fish & seafood. Pizza is not the best. Poor vegetarian & vegan dishes. Bad pasta. Acceptable poultry dishes. Salads are not good.

Fairly good value for money. Pricey food, particularly breakfasts, and expensive WiFi. Affordable beverage prices.

Wifi quality could be improved. Relatively high internet cost.

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Dirty in the dining and pool areas.

Beach is not so nice. No good beach sports.