Novotel Cairns Oasis Resort

122 Lake St, Cairns, QLD 4870 AU
View map Reservations: +61 3 9007 2407
4.5 Star property Near Muddy's Playground
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
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09/27/2022 - 09/28/2022
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2 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

87
Excellent

Summary of 5,290 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 87/100 based on reviews from all travelers.

Very good club hotel. Close to restaurants, bars and shopping areas. Fantastic service. Great pool. Awesome vibe.

Location

96/100
998 reviews

Great location. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Excellent parking and car access. Standard parking prices. Near to public transport and the airport.

Pool

86/100
1006 reviews

Clean pool area.

Service

85/100
2051 reviews

Friendly service, great housekeeping, and excellent tour guides. Professional service with great reception and decent management. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is average. Great childcare. Recreation staff is nice. Great concierge service.

Bar

78/100
453 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Vibe

78/100
489 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Luxurious Hotel. Good resort hotel. Good for traveling with friends. Awesome for families.

Cleanliness

75/100
733 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. Bathroom needs cleaning.

Breakfast

74/100
402 reviews

Reasonably priced, tasty breakfasts.

Room

69/100
1746 reviews

Clean, decent rooms with okay beds and TVs. Small rooms with subpar A/C, minibars, and kitchenettes. Small rooms and poorly cleaned bathrooms. Poorly-kept rooms, with unpopular balconies and poorly rated furniture.

Food

69/100
855 reviews

Poor dining experience with uninteresting menus and bad side dishes. Normally priced food. Okay dessert, fruits, and snacks. Untasty beef dishes & steak. No good fish & seafood. Bad Vegetarian Food. Bad poultry dishes.

WiFi

65/100
11 reviews

Regular internet service. Wifi quality could be improved.

Value

56/100
328 reviews

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Standard beverage prices.

Comfort

48/100
677 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Rated 83/100 based on reviews from families.

Great concierge service. Great childcare.

Location

97/100
274 reviews

Great location. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Accessible parking. Standard parking prices.

Pool

87/100
357 reviews

Clean pool area.

Service

83/100
646 reviews

Welcoming reception and friendly service. Service is professional and excellent childcare is available. Average bar service and housekeeping. Decent waitstaff and management. Room service is average. Recreation staff is nice. Service at the pool/beach should be improved.

Breakfast

83/100
144 reviews

Reasonably priced, tasty breakfasts.

Vibe

82/100
147 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Entrance area is ok. Stylish hotel.

Cleanliness

73/100
230 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. The bathrooms and dining area need some cleaning.

Bar

72/100
129 reviews

Bar is awesome. Standard alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Food

66/100
270 reviews

Poor dining experience with uninteresting menus and bad side dishes. Restaurant is not well maintained, but prices are acceptable. Okay dessert, fruits, and snacks. Untasty beef dishes & steak.

Room

66/100
498 reviews

Standard rooms with typical TV's. Rooms are tidy but cramped, with subpar beds. Small rooms and poorly cleaned bathrooms. Poorly rated A/C, minibars, and furniture. Poorly reviewed kitchenettes and balconies.

Value

65/100
104 reviews

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Standard beverage prices.

Comfort

41/100
187 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Rated 85/100 based on reviews from couples.

Terrific location. Great service.

Location

96/100
231 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Service

89/100
480 reviews

Service is professional and cheery, especially reception and housekeeping. Decent waitstaff and management. Bar service is acceptable. Room service is average. Booking process is sufficient.

Vibe

85/100
118 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxurious Hotel.

Cleanliness

81/100
156 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Bar

81/100
108 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Breakfast

77/100
95 reviews

Tasty breakfast.

Amenities

76/100
106 reviews

Great buildings and decent entrance area.

Room

74/100
407 reviews

Clean, typically sized rooms with standard beds. Guests had problems with room cleanliness and maintenance, and complained about minibars. Below average furnishing, balconies, and A/C. Shower can be a problem. Standard TV.

Food

64/100
200 reviews

Poor dining experience with uninteresting menus and bad side dishes. Normally priced food.

Value

60/100
77 reviews

Fairly good value for money. Normally priced food. Standard beverage prices.

WiFi

56/100
5 reviews

Regular internet service.

Rated 83/100 based on reviews from business travelers.

Good meeting & event facilities. Near city centre.

Location

99/100
82 reviews

Great, central location with excellent parking.

Service

88/100
241 reviews

Reception and restaurant service are professional and friendly. Room service is average.

Cleanliness

81/100
76 reviews

Clean hotel facilities. Clean rooms.

Bar

79/100
22 reviews

Bar is awesome. Standard alcoholic drinks.

Vibe

78/100
34 reviews

Awesome vibe. Relatively modern hotel. Friendly atmosphere.

Amenities

76/100
39 reviews

Well-equipped conference area and lovely hotel grounds.

Food

75/100
91 reviews

Delicious food. Bad overall dining experience with a bad menu.

Room

73/100
186 reviews

Clean rooms with great views but outdated, with poor bathrooms. Average sized rooms, but lacking maintenance with poorly rated furniture and A/C.

Breakfast

69/100
18 reviews

Decent and moderately priced breakfast.

Value

50/100
24 reviews

Fairly good value for money. Acceptable breakfast prices.

Comfort

49/100
71 reviews

Rooms of average size, but lacking in comfort, with noise issues and poor A/C.

Rated 85/100 based on reviews from solo travelers.

Good tour guide. Wonderful housekeeping.

Location

93/100
30 reviews

Great location.

Service

86/100
82 reviews

Professional, friendly service, good reception, and decent housekeeping. Room service is average.

Room

80/100
71 reviews

Tidy rooms, but in need of better maintenance. Rooms are decent-sized but a little outdated. Shower can be a problem.

Bar

78/100
12 reviews

Bar is awesome.

Vibe

74/100
20 reviews

Awesome vibe. Friendly atmosphere. Relatively modern hotel.

Cleanliness

73/100
24 reviews

Clean hotel facilities. Clean rooms.

Breakfast

71/100
10 reviews

Tasty breakfast.

Food

71/100
31 reviews

Food is good, but menu is lacking to some.

Value

55/100
14 reviews

Fairly good value for money.

Comfort

53/100
27 reviews

Noisy, moderately comfortable, and modestly sized rooms.

Rated 83/100 based on reviews from all travelers.

Very good club hotel. Close to restaurants, bars and shopping areas. Fantastic service. Great pool. Awesome vibe.

Location

96/100
993 reviews

Great location. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Excellent parking and car access. Standard parking prices. Near to public transport and the airport.

Pool

87/100
1000 reviews

Clean pool area.

Service

85/100
2048 reviews

Friendly service, great housekeeping, and excellent tour guides. Professional service with great reception and decent management. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is average. Great childcare. Recreation staff is nice. Great concierge service.

Bar

78/100
451 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Vibe

78/100
488 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Luxurious Hotel.

Cleanliness

75/100
728 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. Bathroom needs cleaning.

Breakfast

74/100
399 reviews

Reasonably priced, tasty breakfasts.

Room

69/100
1734 reviews

Clean, decent rooms with okay beds and TVs. Small rooms with subpar A/C, minibars, and kitchenettes. Small rooms and poorly cleaned bathrooms. Poorly-kept rooms, with unpopular balconies and poorly rated furniture.

Food

69/100
852 reviews

Poor dining experience with uninteresting menus and bad side dishes. Normally priced food. Okay dessert, fruits, and snacks. Untasty beef dishes & steak. No good fish & seafood. Bad Vegetarian Food. Bad poultry dishes.

WiFi

65/100
11 reviews

Regular internet service. Wifi quality could be improved.

Value

56/100
327 reviews

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Standard beverage prices.

Comfort

48/100
673 reviews

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

Rated 82/100 based on reviews from families.

Great concierge service. Great childcare.

Location

97/100
273 reviews

Great location. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Accessible parking. Standard parking prices.

Pool

88/100
354 reviews

Clean pool area.

Breakfast

83/100
144 reviews

Reasonably priced, tasty breakfasts.

Service

83/100
646 reviews

Welcoming reception and friendly service. Service is professional and excellent childcare is available. Average bar service and housekeeping. Decent waitstaff and management. Room service is average. Recreation staff is nice. Service at the pool/beach should be improved.

Vibe

82/100
147 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Luxurious Hotel. Entrance area is ok. Stylish hotel.

Cleanliness

73/100
228 reviews

Clean hotel facilities. Pool surroundings and rooms are immaculate. The bathrooms and dining area need some cleaning.

Bar

72/100
129 reviews

Bar is awesome. Standard alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Room

66/100
496 reviews

Standard rooms with typical TV's. Rooms are tidy but cramped, with subpar beds. Small rooms and poorly cleaned bathrooms. Poorly rated A/C, minibars, and furniture. Poorly reviewed kitchenettes and balconies.

Food

66/100
270 reviews

Poor dining experience with uninteresting menus and bad side dishes. Restaurant is not well maintained, but prices are acceptable. Okay dessert, fruits, and snacks. Untasty beef dishes & steak.

Value

65/100
104 reviews

Fairly good value for money. Acceptable breakfast prices. Normally priced food. Standard beverage prices.

Comfort

41/100
187 reviews

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

Rated 84/100 based on reviews from couples.

Terrific location. Great service.

Location

96/100
231 reviews

Great location and easy parking. Central location with great sightseeing, dining out and shopping.

Service

89/100
480 reviews

Service is professional and cheery, especially reception and housekeeping. Decent waitstaff and management. Bar service is acceptable. Room service is average. Booking process is sufficient.

Vibe

85/100
118 reviews

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxurious Hotel.

Bar

81/100
107 reviews

Nice bar with tasty alcoholic drinks. Bar service is acceptable. Standard beverage prices.

Cleanliness

81/100
156 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

Breakfast

77/100
94 reviews

Tasty breakfast.

Amenities

76/100
106 reviews

Great buildings and decent entrance area.

Room

74/100
405 reviews

Clean, typically sized rooms with standard beds. Guests had problems with room cleanliness and maintenance, and complained about minibars. Below average furnishing, balconies, and A/C. Shower can be a problem. Standard TV.

Food

64/100
199 reviews

Poor dining experience with uninteresting menus and bad side dishes. Normally priced food.

Value

60/100
76 reviews

Fairly good value for money. Normally priced food. Standard beverage prices.

WiFi

56/100
5 reviews

Regular internet service.

Rated 82/100 based on reviews from business travelers.

Good meeting & event facilities. Near city centre.

Location

99/100
82 reviews

Great, central location with excellent parking.

Service

88/100
241 reviews

Reception and restaurant service are professional and friendly. Room service is average.

Cleanliness

81/100
76 reviews

Clean hotel facilities. Clean rooms.

Bar

79/100
22 reviews

Bar is awesome. Standard alcoholic drinks.

Vibe

78/100
34 reviews

Awesome vibe. Relatively modern hotel. Friendly atmosphere.

Amenities

76/100
39 reviews

Well-equipped conference area and lovely hotel grounds.

Food

75/100
91 reviews

Delicious food. Bad overall dining experience with a bad menu.

Room

73/100
186 reviews

Clean rooms with great views but outdated, with poor bathrooms. Average sized rooms, but lacking maintenance with poorly rated furniture and A/C.

Breakfast

69/100
18 reviews

Decent and moderately priced breakfast.

Value

50/100
24 reviews

Fairly good value for money. Acceptable breakfast prices.

Comfort

49/100
71 reviews

Rooms of average size, but lacking in comfort, with noise issues and poor A/C.

Rated 84/100 based on reviews from solo travelers.

Good tour guide. Wonderful housekeeping.

Location

93/100
30 reviews

Great location.

Service

86/100
82 reviews

Professional, friendly service, good reception, and decent housekeeping. Room service is average.

Room

80/100
71 reviews

Tidy rooms, but in need of better maintenance. Rooms are decent-sized but a little outdated. Shower can be a problem.

Bar

78/100
12 reviews

Bar is awesome.

Vibe

74/100
20 reviews

Awesome vibe. Friendly atmosphere. Relatively modern hotel.

Cleanliness

73/100
24 reviews

Clean hotel facilities. Clean rooms.

Breakfast

71/100
10 reviews

Tasty breakfast.

Food

71/100
31 reviews

Food is good, but menu is lacking to some.

Value

55/100
14 reviews

Fairly good value for money.

Comfort

53/100
27 reviews

Noisy, moderately comfortable, and modestly sized rooms.

Review Semantics by TrustYou

Property description

With a stay at Novotel Cairns Oasis Resort, you'll be centrally located in Cairns, within a 10-minute walk of Cairns Esplanade and Cairns Night Markets. This 4.5-star hotel is 0.4 mi (0.7 km) from Cairns Central Shopping Centre and 1 mi (1.6 km) from Cairns Convention Centre.

Grab a bite to eat at the Moku, a restaurant where you can take in the garden view and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Make yourself at home in one of the 314 individually decorated guestrooms, featuring refrigerators and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Center of Contemporary Arts - 0.2 km / 0.1 mi
Jute Theatre - 0.2 km / 0.2 mi
Kick Contemporary Arts - 0.2 km / 0.2 mi
Cairns Performing Arts Centre - 0.3 km / 0.2 mi
St Monica's Cathedral - 0.3 km / 0.2 mi
The Cultural Place - 0.4 km / 0.2 mi
Cairns Esplanade - 0.5 km / 0.3 mi
Cairns Night Markets - 0.5 km / 0.3 mi
Muddy's Playground - 0.5 km / 0.3 mi
Cairns Regional Gallery - 0.6 km / 0.4 mi
Cairns Private Hospital - 0.6 km / 0.4 mi
Cairns Central Shopping Centre - 0.6 km / 0.4 mi
Esplanade Lagoon - 0.9 km / 0.5 mi
Cairns Base Hospital - 0.9 km / 0.6 mi
Cairns Zoom and Wildlife Dome - 0.9 km / 0.6 mi

The preferred airport for Novotel Cairns Oasis Resort is Cairns Intl. Airport (CNS) - 6.9 km / 4.3 mi

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Cairns? This hotel has facilities measuring 1938 square feet (180 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Green sustainability

Planet 21

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Babysitting or childcare (surcharge)
  • Outdoor furniture
  • Number of meeting rooms - 7
  • Conference space size (meters) - 180
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Number of swim-up bars - 1
  • In-room accessibility
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Wheelchair-accessible on-site restaurant
  • Multilingual staff
  • Conference center
  • Water dispenser
  • Breakfast available (surcharge)
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Covered parking
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Number of buildings/towers - 4
  • Total number of rooms - 314
  • Number of floors - 6
  • LGBTQ friendly
  • Property does not require health documentation at check-in
  • UNESCO sustainable tourism pledge
  • Parking height restrictions apply
  • Reception hall
  • Express check-in
  • Fully fenced
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Garden
  • Picnic area
  • Wedding services
  • Luggage storage
  • Express check-out
  • Business center
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Smoke-free property
  • Snack bar/deli
  • Children's pool
  • Conference space
  • Self parking (surcharge)
  • Computer station
  • Terrace
  • ATM/banking
  • Pool sun loungers
  • Conference space size (feet) - 1938
  • Concierge services

Airport & shuttle information

Cairns International Airport 6 klms One way taxi $AUD20-$AUD25.00

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

Moku Restaurant is open daily from 6am to 10am offering a buffet style breakfast.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Not allowed

Parking information

Onsite, undercover paid parking is available

Internet/Wi-Fi

The resort, including guest rooms, meetings rooms and public areas, offers complimentary wifi

Misc. fees / Policies

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Covered self parking fee: AUD 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.
  • Contactless check-out is available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
  • This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Welcoming, safeguarding, and taking care of others is at the very heart of what we do and who we are. The health, safety and well-being of our staff, guests and community remains our top priority. As we begin to welcome you back, we have elevated our health and safety norms even further, with the newly launched unique cleanliness prevention label: ALLSAFE by Accor Live Limitless. Please see below summary of policies that have been implemented in our hotel. Our COVID Safe Plan can also be shared with you should you require more detail.  Check In QLD QR Code displayed for mandatory check in  Increased sanitisation & enhanced cleaning processes  Provide hand sanitiser  Encourage physical distancing where possible

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Cashless transactions are available

Contactless food service / room service is available

Food service has been amended for enhanced safety

Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

About Novotel

  • Business and leisure hotel with locations in major international cities, business districts and tourist destinations
  • Spacious guestrooms in a contemporary design with eco-friendly amenities
  • Free Wi-Fi services and plenty of outlets
  • 4 breakfast options: early bird, city breakfast, buffet breakfast, room service and 3 lunch/dinner options: restaurant, bar, and in-room service
  • Uniquely designed meeting room spaces
  • Great accomodation offers for families including breakfast for 2 children under 16 per adult room, late Sunday check-out time (5pm), giveaways and play areas, as well as special kid's menus and baby equipment
  • Fitness and wellness areas

The Novotel highlights above are subject to change without notice.

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