Mercure Brisbane Garden City

18 Macgregor St, Upper Mount Gravatt, QLD 4122 AU
View map Reservations: +61 3 9007 2407
3.5 Star property In Brisbane (Upper Mount Gravatt)
Accor Launches All Stay Well:: All Stay Well launches with a focus on the care and safety of guests and employees through the prevention of COVID-19. Phase one of the integrated program includes; Stringent new health & safety standards focused on 20 key touchpoints throughout the guest and employee journey, rollout of a new comprehensive, hands-on safety & hygiene training program, and more
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Very Good
4.0/5

Based on 917 guest reviews

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  • Free WiFi
  • Smoke-free property
  • Stair-free path to entrance
  • Free self parking
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08/19/2022 - 08/20/2022
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6 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

Good highway hotel. Located near shopping areas with easy access to parking.

Location

95/100
178 reviews

Good location, close to public transport. Shopping, restaurants and bars in the area are great. Parking is good and affordable.

Service

87/100
217 reviews

Professional, friendly service, and great reception and management. Housekeeping is satisfactory. Room service could have been improved.

Room

53/100
279 reviews

Well-sized, typical rooms with mediocre beds. Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower was ok.

Cleanliness

49/100
148 reviews

Bathrooms and rooms are untidy.

Comfort

42/100
167 reviews

Some problems with A/C and room comfort. Rooms are spacious with standard beds.

Breakfast

22/100
18 reviews

Breakfast can be improved.

Food

14/100
44 reviews

Food could be better.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 73/100 based on reviews from families.

Good restaurants & bars in the area.

Location

96/100
42 reviews

Great location with good parking and shopping.

Service

89/100
44 reviews

Friendly service and great reception.

Room

56/100
58 reviews

Well-sized, typical rooms with mediocre beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower was ok.

Cleanliness

44/100
26 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

17/100
7 reviews

Breakfast can be improved.

Food

13/100
7 reviews

Food could be better.

Rated 75/100 based on reviews from couples.

Accessible parking. Affordable parking.

Location

92/100
40 reviews

Great location near lots of shopping. Excellent parking and car access.

Service

89/100
42 reviews

Friendly service and great reception.

Cleanliness

49/100
34 reviews

Bathrooms and rooms are untidy.

Room

46/100
66 reviews

Beds are fair, although A/C and room maintenance are lacking. Badly rated cleanliness in rooms and bathrooms, and poor furniture. Shower was ok.

Comfort

37/100
37 reviews

Poor A/C and low comfort, but decent beds.

Food

12/100
14 reviews

Food could be better.

Rated 66/100 based on reviews from business travelers.

Terrific location. Great service.

Location

95/100
12 reviews

Great location.

Service

88/100
14 reviews

Friendly service and great reception.

Room

42/100
17 reviews

Poorly cleaned rooms with deficient A/C.

Cleanliness

42/100
11 reviews

Rooms could be cleaner.

Comfort

34/100
7 reviews

Some problems with A/C and room comfort.

Rated 73/100 based on reviews from solo travelers.

Friendly service.

Location

96/100
15 reviews

Great location near lots of shopping.

Service

88/100
16 reviews

Friendly service.

Cleanliness

54/100
12 reviews

Room cleanliness is acceptable.

Room

48/100
25 reviews

Cleanliness is OK, although rooms are worn with poor beds and A/C.

Comfort

40/100
16 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Food

12/100
6 reviews

Food could be better.

Rated 71/100 based on reviews from all travelers.

Good highway hotel. Located near shopping areas with easy access to parking.

Location

95/100
174 reviews

Good location, close to public transport. Shopping, restaurants and bars in the area are great. Parking is good and affordable.

Service

87/100
215 reviews

Professional, friendly service, and great reception and management. Housekeeping is satisfactory. Room service could have been improved.

Room

53/100
275 reviews

Well-sized, typical rooms with mediocre beds. Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Shower was ok.

Cleanliness

49/100
148 reviews

Bathrooms and rooms are untidy.

Comfort

42/100
166 reviews

Some problems with A/C and room comfort. Rooms are spacious with standard beds.

Breakfast

22/100
18 reviews

Breakfast can be improved.

Food

12/100
43 reviews

Food could be better.

WiFi

0/100
6 reviews

Wifi quality could be improved.

Rated 69/100 based on reviews from families.

Good restaurants & bars in the area.

Location

96/100
41 reviews

Great location with good parking and shopping.

Service

89/100
44 reviews

Friendly service and great reception.

Room

56/100
58 reviews

Well-sized, typical rooms with mediocre beds. Poorly-maintained, with complaints about A/C and cleanliness in rooms and bathrooms. Shower was ok.

Cleanliness

44/100
26 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

Breakfast

17/100
7 reviews

Breakfast can be improved.

Food

13/100
7 reviews

Food could be better.

Rated 71/100 based on reviews from couples.

Accessible parking. Affordable parking.

Location

92/100
39 reviews

Great location near lots of shopping. Excellent parking and car access.

Service

89/100
42 reviews

Friendly service and great reception.

Cleanliness

49/100
34 reviews

Bathrooms and rooms are untidy.

Room

46/100
66 reviews

Beds are fair, although A/C and room maintenance are lacking. Badly rated cleanliness in rooms and bathrooms, and poor furniture. Shower was ok.

Comfort

37/100
37 reviews

Poor A/C and low comfort, but decent beds.

Food

12/100
14 reviews

Food could be better.

Rated 72/100 based on reviews from solo travelers.

Friendly service.

Location

96/100
15 reviews

Great location near lots of shopping.

Service

88/100
16 reviews

Friendly service.

Cleanliness

54/100
12 reviews

Room cleanliness is acceptable.

Room

49/100
24 reviews

Cleanliness is OK, although rooms are worn with poor beds and A/C.

Comfort

40/100
16 reviews

Generally poor comfort, particularly the beds, and A/C is lacking.

Food

12/100
6 reviews

Food could be better.

Rated 63/100 based on reviews from business travelers.

Terrific location. Great service.

Location

95/100
12 reviews

Great location.

Service

88/100
14 reviews

Friendly service and great reception.

Room

42/100
17 reviews

Poorly cleaned rooms with deficient A/C.

Cleanliness

42/100
11 reviews

Rooms could be cleaner.

Comfort

34/100
7 reviews

Some problems with A/C and room comfort.

Review Semantics by TrustYou

Property description

With a stay at Mercure Brisbane Garden City in Brisbane (Upper Mount Gravatt), you'll be a 1-minute drive from Westfield Garden City Shopping Mall and 7 minutes from Griffith University. This hotel is 8.5 mi (13.7 km) from South Bank Parklands and 8.5 mi (13.7 km) from The Gabba.

You can enjoy a meal at the restaurant serving the guests of Mercure Brisbane Garden City, or stop in at the snack bar/deli.

Make yourself at home in one of the 120 air-conditioned rooms featuring kitchenettes. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as safes and desks.

Distances are displayed to the nearest 0.1 mile and kilometer.

Westfield Garden City Shopping Mall - 0.6 km / 0.4 mi
Queensland Sport and Athletics Centre - 2.7 km / 1.7 mi
Mt Gravatt Showgrounds - 2.9 km / 1.8 mi
Sunnybank Private Hospital - 3.7 km / 2.3 mi
Mount Gravatt Lookout - 3.7 km / 2.3 mi
Griffith University - 4.2 km / 2.6 mi
Queen Elizabeth II Jubilee Hospital - 4.2 km / 2.6 mi
Westfield Carindale - 7.4 km / 4.6 mi
Greenslopes Private Hospital - 9.6 km / 6 mi
Logan Entertainment Centre - 10.7 km / 6.7 mi
Stones Corner Village - 11.6 km / 7.2 mi
Sleeman Sports Complex - 11.8 km / 7.3 mi
Princess Alexandra Hospital - 12 km / 7.4 mi
Brisbane Aquatic Centre - 12.4 km / 7.7 mi
Mater Hospital Brisbane - 12.9 km / 8 mi

The nearest major airport is Brisbane Airport (BNE) - 26 km / 16.2 mi

Featured amenities include express check-in, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.

Amenities / Features

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum age of oldest guest: 18
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Luggage storage
  • Express check-in
  • Number of meeting rooms - 1
  • 24-hour front desk
  • Free WiFi
  • Number of restaurants - 1
  • Garden
  • Safe-deposit box at front desk
  • Smoke-free property
  • Total number of rooms - 120
  • Number of floors - 3
  • LGBTQ friendly
  • No rollaway/extra beds available
  • In-room accessibility
  • Wheelchair accessible parking
  • Snack bar/deli
  • Stair-free path to entrance
  • Laundry facilities
  • Roll-in shower
  • Accessible bathroom
  • Elevator
  • Free self parking
  • Terrace

Breakfast information

Full Buffet Breakfast - Hot and cold breakfastWeek-days : 6.30am - 9.30amWeek-ends & Public Holidays : 7am - 10am

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

Parking information

Limited parking space - free of charge

Internet/Wi-Fi

Wifi available

Misc. fees / Policies

  • Late check-out fee: AUD 40.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Free in-room WiFi has a 4-device limit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place and guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

Property is cleaned with disinfectant

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Guests are provided with free hand sanitizer

Social distancing measures are in place

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitization practices of Safe Travels (WTTC - Global)

Property confirms they are implementing enhanced cleaning measures

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

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Testimonials:

Testimonials icon
"I was able to find something that suited my needs and I was in contact with the hotel directly. The service was very user friendly, quick and efficient. I will definitely be using this service again." S.B. - Ottawa, Canada

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