Bay Village Tropical Retreat & Apartments

227 Lake Street, Cairns North, QLD 4870 AU
View map Reservations: +61 3 9007 2407
3.5 Star property In Cairns (Cairns North)
Cleaning Policy: We have always had very high cleaning standards. Now, even more special care is being given to all high traffic areas in the guest rooms such as door handles, switches, telephones, remote controls, fridge door, drawers and wardrobes, bedside tables as well as all surfaces in the bathrooms. In our public areas special attention will be directed (but not limited) to railings, desks, doors and door handles, telephones, Eftpos terminals, screens and all items in the public restrooms. Our rooms keys are sanitized regularly and additionally upon guest’s check-out. Furthermore, we provide hand sanitizer at front desk and in our restaurant.
Select your room:
09/28/2022 - 09/29/2022
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5 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Summary of verified reviews

Rated 79/100 based on reviews from all travelers.

Good city hotel. Great location.

Bar

100/100
13 reviews

Bar is awesome.

Service

89/100
207 reviews

Friendly and excellent service from wait staff, housekeeping, and management. Reception is all right.

Food

87/100
134 reviews

Menu is excellent with tasty food.

Location

85/100
165 reviews

Great location. Easy car access but inadequate parking. Central location near the beach, with great shopping and sightseeing nearby.

Breakfast

78/100
21 reviews

Tasty breakfast.

Cleanliness

67/100
118 reviews

Good cleanliness in rooms, but so-so in the building. Bathrooms and pool area are inadequately clean.

Room

59/100
260 reviews

Old, but large and clean, rooms. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower was ok.

Comfort

57/100
148 reviews

Comfortable enough with an average noise level. Spacious rooms with subpar beds and A/C.

Vibe

54/100
72 reviews

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Pleasant entrance area. Good choice for a city trip.

WiFi

15/100
21 reviews

Wifi quality could be improved.

Rated 72/100 based on reviews from families.

Good accessibility by car.

Location

89/100
55 reviews

Near city centre in a great location. Easy car access but inadequate parking.

Service

88/100
54 reviews

Friendly service, and reception was okay.

Food

81/100
31 reviews

Delicious food.

Cleanliness

62/100
32 reviews

Moderately clean hotel facilities.

Comfort

53/100
42 reviews

Comfortable enough with an average noise level. Spacious rooms with subpar beds and A/C.

Room

50/100
78 reviews

Poorly maintained rooms with subpar A/C, minibars, and kitchenettes. Big but somewhat old rooms, and problems with the beds and bathrooms.

Amenities

50/100
32 reviews

Hotel buildings could use some improvement.

WiFi

5/100
7 reviews

Wifi quality could be improved.

Rated 77/100 based on reviews from couples.

Spacious rooms. Tasty breakfast.

Food

89/100
33 reviews

Delicious food.

Service

89/100
37 reviews

Friendly service, and reception was okay.

Location

87/100
31 reviews

Awesome location near city centre, but inconvenient parking.

Breakfast

77/100
7 reviews

Tasty breakfast.

Cleanliness

70/100
23 reviews

Good cleanliness in rooms, but so-so in the building.

Room

65/100
50 reviews

Decent, large, and clean rooms. Older rooms with substandard bathrooms and beds.

Comfort

60/100
35 reviews

Large, relatively comfortable, not so noisy rooms, but beds are not so pleasant.

Vibe

47/100
14 reviews

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

WiFi

5/100
7 reviews

Wifi quality could be improved.

Rated 85/100 based on reviews from solo travelers.

Delicious food. Fantastic service.

Service

90/100
23 reviews

Friendly service.

Food

88/100
13 reviews

Delicious food.

Location

85/100
12 reviews

Great location.

Cleanliness

71/100
10 reviews

Clean rooms.

Comfort

61/100
16 reviews

Fairly comfortable and quiet stay, but beds are poor.

Room

58/100
24 reviews

Rooms are average - tidy, but beds are not great.

Vibe

50/100
5 reviews

Vibe is not too good.

Rated 72/100 based on reviews from business travelers.

Clean rooms. Friendly service.

Service

89/100
7 reviews

Friendly service.

Location

86/100
5 reviews

Great location.

Cleanliness

68/100
6 reviews

Good cleanliness in rooms, but so-so in the building.

Room

56/100
7 reviews

Clean, reasonable rooms.

Rated 73/100 based on reviews from all travelers.

Good city hotel. Great location.

Bar

100/100
13 reviews

Bar is awesome.

Service

89/100
203 reviews

Friendly and excellent service from wait staff, housekeeping, and management. Reception is all right.

Food

86/100
131 reviews

Menu is excellent with tasty food.

Location

86/100
162 reviews

Great location. Easy car access but inadequate parking. Central location near the beach, with great shopping and sightseeing nearby.

Breakfast

77/100
20 reviews

Tasty breakfast.

Cleanliness

67/100
117 reviews

Good cleanliness in rooms, but so-so in the building. Bathrooms and pool area are inadequately clean.

Room

60/100
256 reviews

Old, but large and clean, rooms. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower was ok.

Comfort

57/100
146 reviews

Comfortable enough with an average noise level. Spacious rooms with subpar beds and A/C.

Vibe

53/100
71 reviews

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Pleasant entrance area.

WiFi

16/100
20 reviews

Wifi quality could be improved.

Rated 69/100 based on reviews from families.

Good accessibility by car.

Location

89/100
54 reviews

Near city centre in a great location. Easy car access but inadequate parking.

Service

88/100
53 reviews

Friendly service, and reception was okay.

Food

81/100
31 reviews

Delicious food.

Value

70/100
11 reviews

Fairly good value for money.

Cleanliness

62/100
32 reviews

Moderately clean hotel facilities.

Comfort

53/100
42 reviews

Comfortable enough with an average noise level. Spacious rooms with subpar beds and A/C.

Amenities

50/100
32 reviews

Hotel buildings could use some improvement.

Room

50/100
77 reviews

Rooms are large and typical, although bathrooms and beds are lacking. Old, poorly maintained rooms with inadequate A/C and kitchenettes.

WiFi

5/100
6 reviews

Wifi quality could be improved.

Rated 79/100 based on reviews from couples.

Spacious rooms. Tasty breakfast.

Food

89/100
31 reviews

Delicious food.

Service

89/100
36 reviews

Friendly service, and reception was okay.

Location

88/100
29 reviews

Near city centre in a great location.

Breakfast

77/100
7 reviews

Tasty breakfast.

Cleanliness

69/100
22 reviews

Good cleanliness in rooms, but so-so in the building.

Room

64/100
49 reviews

Decent, large, and clean rooms. Older rooms with substandard bathrooms and beds.

Comfort

60/100
34 reviews

Large, relatively comfortable, not so noisy rooms, but beds are not so pleasant.

Vibe

47/100
14 reviews

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

WiFi

5/100
7 reviews

Wifi quality could be improved.

Rated 85/100 based on reviews from solo travelers.

Delicious food. Fantastic service.

Service

90/100
22 reviews

Friendly service.

Food

88/100
13 reviews

Delicious food.

Location

85/100
12 reviews

Great location.

Cleanliness

71/100
10 reviews

Clean rooms.

Comfort

60/100
15 reviews

Fairly comfortable and quiet stay, but beds are poor.

Room

58/100
23 reviews

Rooms are average - tidy, but beds are not great.

Vibe

50/100
5 reviews

Vibe is not too good.

Rated 73/100 based on reviews from business travelers.

Clean rooms. Friendly service.

Service

89/100
7 reviews

Friendly service.

Location

86/100
5 reviews

Great location.

Cleanliness

68/100
6 reviews

Good cleanliness in rooms, but so-so in the building.

Room

56/100
7 reviews

Clean, reasonable rooms.

Review Semantics by TrustYou

Property description

A stay at Bay Village Tropical Retreat & Apartments places you in the heart of Cairns, within a 5-minute walk of Cairns Base Hospital and Cairns Esplanade Charles Street Parkland. This hotel is 1.2 mi (1.9 km) from Cairns Esplanade and 0.3 mi (0.5 km) from Cairns Private Hospital.

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Make yourself at home in one of the 82 guestrooms featuring refrigerators. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.

Distances are displayed to the nearest 0.1 mile and kilometer.

Cairns Base Hospital - 0.3 km / 0.2 mi
Cairns Esplanade Charles Street Parkland - 0.3 km / 0.2 mi
Cairns Private Hospital - 0.3 km / 0.2 mi
St Monica's Cathedral - 0.7 km / 0.4 mi
Muddy's Playground - 0.8 km / 0.5 mi
Cairns Performing Arts Centre - 0.9 km / 0.6 mi
Center of Contemporary Arts - 1 km / 0.6 mi
Jute Theatre - 1 km / 0.6 mi
Kick Contemporary Arts - 1 km / 0.6 mi
Cairns Esplanade - 1.1 km / 0.7 mi
The Cultural Place - 1.2 km / 0.7 mi
Cairns Night Markets - 1.3 km / 0.8 mi
Cairns Regional Gallery - 1.4 km / 0.9 mi
Cairns Central Shopping Centre - 1.4 km / 0.9 mi
Esplanade Lagoon - 1.6 km / 1 mi

The preferred airport for Bay Village Tropical Retreat & Apartments is Cairns Intl. Airport (CNS) - 5.7 km / 3.6 mi

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and a picnic area.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Parking (limited spaces)
  • Street parking
  • Outdoor furniture
  • Wheelchair-accessible registration desk
  • Scuba diving nearby
  • Skydiving nearby
  • Free WiFi
  • Number of bars/lounges - 1
  • Wheelchair-accessible public washroom
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Garden
  • Picnic area
  • In-room accessibility
  • Bicycle rentals nearby
  • Wheelchair accessible parking
  • Free newspapers in lobby
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Number of buildings/towers - 3
  • Total number of rooms - 82
  • Number of floors - 2
  • Property does not require health documentation at check-in
  • LGBTQ friendly
  • Property does not offer onsite COVID-19 testing
  • No elevators
  • Beach towels
  • Boat tours nearby
  • Luggage storage
  • Wheelchair-accessible on-site restaurant
  • Porter/bellhop
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Scooter/moped rentals nearby
  • Library
  • Number of restaurants - 1
  • Golfing nearby
  • Snorkeling nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Hiking/biking trails nearby
  • Laundry facilities
  • Rafting nearby
  • Free self parking
  • Terrace
  • Wheelchair accessible path of travel
  • Concierge services

Airport & shuttle information

Cairns Domestic and International Airport (15 minutes drive)

Is there an airport shuttle? Sorry but no airport shuttle is available.

Breakfast information

We offer two options for breakfast: Continental buffet breakfast $15.00, or Full breakfast $24.50.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

no pets

Parking information

Free off-street parking (subject to availability).

Internet/Wi-Fi

Free unlimited Wi-Fi in lobby and rooms.

Misc. fees / Policies

  • Fee for continental breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 29.00 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We have included all charges provided to us by the property.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
  • Enhanced food service safety measures are in place.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Cleaning policies

We have always had very high cleaning standards. Now, even more special care is being given to all high traffic areas in the guest rooms such as door handles, switches, telephones, remote controls, fridge door, drawers and wardrobes, bedside tables as well as all surfaces in the bathrooms. In our public areas special attention will be directed (but not limited) to railings, desks, doors and door handles, telephones, Eftpos terminals, screens and all items in the public restrooms. Our rooms keys are sanitized regularly and additionally upon guest’s check-out. Furthermore, we provide hand sanitizer at front desk and in our restaurant.

Property is cleaned with disinfectant

Guests are provided with free hand sanitizer

Social distancing measures are in place

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Cashless transactions are available

Food service has been amended for enhanced safety

Property confirms they are implementing enhanced cleaning measures

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