Riviera Mackay

5 - 7 Nelson St, Mackay, QLD 4740 AU
View map Reservations: +61 3 9007 2407
4.0 Star property Near Bluewater Lagoon
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  • Free long-term parking
  • Free WiFi
  • Free use of nearby fitness center
  • Free self parking
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08/19/2022 - 08/20/2022
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4 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
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Summary of verified reviews

85
Very Good

Summary of 619 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 85/100 based on reviews from all travelers.

Very good hotel. Located near shopping areas with easy access to parking. Awesome vibe.

Location

96/100
196 reviews

Great location with good parking availability. Near city centre with nearby beaches, restaurants, bars, and shopping.

Vibe

87/100
40 reviews

Awesome vibe. Modern Hotel. Stylish hotel.

Service

75/100
98 reviews

Friendly, professional service, and decent reception, but less well rated housekeeping.

Room

71/100
241 reviews

Nice TV's and minibars in modern rooms. Poor beds and room cleanliness. Spacious rooms with excellent views. Below average furnishing, balconies, and A/C. Kitchenette is acceptable. Shower can be a problem.

WiFi

47/100
10 reviews

Complaints about WiFi.

Food

40/100
10 reviews

Food could be better.

Cleanliness

35/100
108 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 81/100 based on reviews from couples.

Good restaurants & bars in the area. Good minibar.

Location

95/100
78 reviews

Great location and easy parking. Near city centre with nearby beaches, restaurants, bars, and shopping.

Service

73/100
31 reviews

Friendly service, and reception was okay.

Room

72/100
86 reviews

Large, new rooms, and great views. Rooms have complaints with cleanliness, bathrooms, beds, and furniture. Kitchenette is acceptable. Adequate balcony.

Comfort

58/100
49 reviews

Reasonably comfortable, large rooms, but disliked beds.

Cleanliness

36/100
31 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 78/100 based on reviews from families.

Nice TV.

Location

95/100
47 reviews

Great location for shopping and parking was alright.

Service

74/100
25 reviews

Friendly service, and reception was okay.

Room

64/100
51 reviews

Decent rooms, but guests complain about cleanliness, beds, and bathrooms. Big rooms with lovely views, but poorly-maintained with poor furniture. Shower can be a problem.

Comfort

56/100
23 reviews

Reasonably comfortable, large rooms, but disliked beds.

Cleanliness

31/100
30 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 89/100 based on reviews from solo travelers.

Great view. Spacious rooms.

Service

76/100
5 reviews

Fantastic service.

Room

62/100
7 reviews

Room is all right.

Rated 79/100 based on reviews from all travelers.

Very good hotel. Located near shopping areas with easy access to parking. Awesome vibe.

Location

96/100
196 reviews

Great location with good parking availability. Near city centre with nearby beaches, restaurants, bars, and shopping.

Vibe

87/100
40 reviews

Awesome vibe. Modern Hotel. Stylish hotel.

Service

75/100
98 reviews

Friendly, professional service, and decent reception, but less well rated housekeeping.

Room

71/100
241 reviews

Nice TV's and minibars in modern rooms. Poor beds and room cleanliness. Spacious rooms with excellent views. Below average furnishing, balconies, and A/C. Kitchenette is acceptable. Shower can be a problem.

WiFi

47/100
10 reviews

Complaints about WiFi.

Food

40/100
10 reviews

Food could be better.

Cleanliness

35/100
108 reviews

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

Rated 78/100 based on reviews from couples.

Good restaurants & bars in the area. Good minibar.

Location

95/100
78 reviews

Great location and easy parking. Near city centre with nearby beaches, restaurants, bars, and shopping.

Service

73/100
31 reviews

Friendly service, and reception was okay.

Room

72/100
86 reviews

Large, new rooms, and great views. Rooms have complaints with cleanliness, bathrooms, beds, and furniture. Kitchenette is acceptable. Adequate balcony.

Comfort

58/100
49 reviews

Reasonably comfortable, large rooms, but disliked beds.

Cleanliness

36/100
31 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 77/100 based on reviews from families.

Nice TV.

Location

95/100
47 reviews

Great location for shopping and parking was alright.

Service

74/100
25 reviews

Friendly service, and reception was okay.

Room

64/100
51 reviews

Decent rooms, but guests complain about cleanliness, beds, and bathrooms. Big rooms with lovely views, but poorly-maintained with poor furniture. Shower can be a problem.

Comfort

56/100
23 reviews

Reasonably comfortable, large rooms, but disliked beds.

Cleanliness

31/100
30 reviews

Rooms could be cleaner. Hotel facilities could use a good clean.

Rated 86/100 based on reviews from solo travelers.

Great view. Great shopping.

Service

76/100
5 reviews

Fantastic service.

Room

62/100
7 reviews

Room is all right.

Review Semantics by TrustYou

Property description

A stay at Riviera Mackay places you in the heart of Mackay, within a 5-minute walk of Bluewater Lagoon and Caneland Central. This 4-star aparthotel is 0.4 mi (0.7 km) from Jubilee Park and 0.6 mi (0.9 km) from Mackay Enertainment and Convention Centre.

Make yourself at home in one of the 28 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 42-inch LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided once per stay.

Distances are displayed to the nearest 0.1 mile and kilometer.

Bluewater Lagoon - 0.2 km / 0.1 mi
Caneland Central - 0.3 km / 0.2 mi
Artspace Mackay - 0.7 km / 0.4 mi
Jubilee Park - 0.7 km / 0.4 mi
Mackay Enertainment and Convention Centre - 1 km / 0.6 mi
Queens Park Orchid House - 1.5 km / 0.9 mi
Harrup Park - 2.8 km / 1.8 mi
Pioneer Valley - 3.4 km / 2.1 mi
Town Beach - 3.5 km / 2.2 mi
Mackay Base Hospital - 3.7 km / 2.3 mi
Far Beach - 4 km / 2.5 mi
Mackay Regional Botanic Gardens - 4.2 km / 2.6 mi
Illawong Beach - 4.7 km / 3 mi
Mount Pleasant Shopping Centre - 4.8 km / 3 mi
Mackay Leisure Centre - 5.6 km / 3.5 mi

The preferred airport for Riviera Mackay is Mackay, QLD (MKY) - 5.8 km / 3.6 mi

Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Additional amenities at this aparthotel include barbecue grills and complimentary use of a nearby fitness facility.

Amenities / Features

  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum age of oldest guest: 18
  • Dry cleaning/laundry service
  • Free long-term parking
  • Wheelchair accessible – no
  • Luggage storage
  • Free WiFi
  • Designated smoking areas
  • Barbecue grill(s)
  • Free use of nearby fitness center
  • Number of buildings/towers - 1
  • Year Built - 2015
  • Total number of rooms - 28
  • Number of floors - 11
  • Professional property host/manager
  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Laundry facilities
  • Tours/ticket assistance
  • Elevator
  • Free self parking
  • Terrace
  • Concierge services
  • Rooftop terrace

Airport & shuttle information

Mackay Airport is located within 10 minutes drive on the city centre. Jetstar, Qantaslink, and Virgin Australia provide regular public transport services in and out of Mackay. Taxis offer a service running from the front of the terminal. Hire Cars such as Hertz, Avis, Budget, Europcar, Thrifty and Redspot are all located at the airport and the booking offices are close to the baggage collection point. Translink offer a public bus service between Mackay Airport and the CBD. The Translink 303 service operates from the city to the airport on a regular basis, visiting the airport eleven times a day, Monday to Friday, and four times on a Saturday. There are two ATMs located in the terminal. Most domestic airlines require you at the check in counter at least 45 – 60 minutes before departure. Mackay Airport does not operate 24 hours. The terminal building is usually open between the hours of 0500 and 2130 however this depends on the flight schedule. The terminal is closed to the public outside these hours.

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets not allowed

4.5. No domestic pets are allowed on the premises excluding registered assistance animals and animals employed by government departments e.g. customs animals, police dogs.

Parking information

Free Parking with a height limit of 2.2m

Internet/Wi-Fi

Free Wi-Fi

Misc. fees / Policies

  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Social distancing measures are in place.
  • Contactless check-in and contactless check-out are available.

Cleaning policies

Covid-19 compliant

Property uses a professional cleaning service

Property is cleaned with disinfectant

Social distancing measures are in place

Contactless check-in is available

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property confirms they are implementing enhanced cleaning measures

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